IT Manager/Director

We are looking for an IT Manager/Director to provide hands-on technical support while helping shape day-to-day technology operations in California. This contract-to-permanent opportunity is ideal for someone who enjoys solving frontline IT issues, coordinating a small support team, and building toward a broader leadership role.

The position combines user support, infrastructure oversight, and practical administration across core business systems and office technology.

Responsibilities

• Oversee daily IT support activities, ensuring employees receive timely assistance with account access, password issues, hardware requests, and general technical problems.
• Coordinate the work of a three-person IT team, helping prioritize tasks, maintain service quality, and improve operational coverage.
• Manage onboarding technology needs by sourcing and preparing laptops and related equipment for new team members.
• Provide direct system administration support across platforms such as Microsoft 365, Google Workspace, Active Directory, and Salesforce.
• Serve as the local technical lead for basic network troubleshooting, including hands-on support for connectivity and infrastructure issues.
• Support the operation of two colocation data center environments, helping maintain reliability and continuity for key systems.
• Maintain hardware, software, and user configurations to keep business technology secure, organized, and functional.
• Contribute to IT process improvement and gradually take on broader leadership responsibilities as the role evolves.
• Experience providing hands-on IT support in a systems administration, IT lead, or IT management capacity.
• Working knowledge of Active Directory, password management, and user account administration.
• Familiarity with Microsoft 365 Enterprise, Microsoft Office applications, and Google Workspace administration.
• Practical experience with computer hardware deployment, laptop provisioning, and end-user support.
• Understanding of basic network troubleshooting and exposure to Cisco-based environments.
• Experience supporting backup technologies, configuration management, and general infrastructure operations.
• Exposure to Microsoft Azure and cloud-connected administrative environments.
• Ability to balance technical execution with team coordination and growing leadership responsibilities.
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