Head of Information Technology

About the Role

Beckons is seeking an IT Manager to look after technology systems across our growing portfolio of luxury lodges. Based in our Denver office, this role covers infrastructure, enterprise applications, cybersecurity, and guest-facing technology, working closely with property teams across Australia, New Zealand, Canada, and Chile.

This is a hands-on role. You will manage day-to-day IT administration for the Denver office, lead IT resources in Sydney and Santiago, and help coordinate external vendor relationships. You will also play a part in encouraging AI adoption across the business, helping both technical and non-technical teams get comfortable using new tools.

Key responsibilities include

• Supporting and maintaining lodge and corporate IT systems, including PMS, POS, CRM, reservations, Wi-Fi, and communications platforms
• Managing day-to-day IT administration, end-user support, troubleshooting, and system configuration for the Denver office
• Helping maintain cybersecurity protocols, data protection compliance, and disaster recovery procedures
• Supporting technology solutions that enhance the guest journey, including mobile integrations, digital communications, and in-room experiences
• Staying current with AI developments and helping drive practical AI adoption across the business
• Contributing to the IT roadmap and budget planning

About You

You're a practical, curious IT professional who enjoys solving problems day to day and is keen to grow into a broader technology role.

• You will ideally bring:3 to 5 years of IT experience, ideally including some exposure to multi-site environments
• Good working knowledge of IT infrastructure, networking, and enterprise applications
• Some experience with hospitality systems such as PMS, POS, CRM, and booking engines (or a willingness to learn)
• An interest in AI technologies and enthusiasm for helping others adopt new tools
• Familiarity with cloud services, network security, and remote support models
• Good communication and collaboration skills across teams
• A hands-on, self-sufficient approach to IT support
• Current US working rights

About Us

Beckons is built around journeys of discovery for curious travelers seeking deeper connection to place, culture, and the natural world.

Through a growing collection of lodges in some of the world's most rare and remarkable destinations, the brand is guided by a regenerative approach to luxury travel — one that goes beyond sustainability to create positive, lasting impact for landscapes, wildlife, and the communities who call these places home.

The Beckons collection includes five award-winning properties in Australia: Southern Ocean Lodge on Kangaroo Island, Longitude 131° at Uluṟu-Kata Tjuṯa, Capella Lodge on Lord Howe Island, Silky Oaks Lodge at the Daintree Rainforest, and The Louise in the Barossa Valley.

Across the Tasman Sea in New Zealand lies the century-old Huka Lodge in Taupō. In the Americas: Clayoquot Wilderness Lodge, Tierra Atacama, and Tierra Patagonia in Chile.