Lead IT Business Product Manager, Point of Service

About the role

MyEyeDr. is seeking a Lead IT Product Manager to own and support our Point of Service (POS) system across the organization. This role bridges business operations and information technology, ensuring the POS platform effectively supports clinical, retail, and customer‑facing workflows.

The ideal candidate is business‑savvy, understands retail and healthcare operations, and is comfortable partnering with technical teams to deliver scalable, reliable solutions.

This role focuses on aligning POS functionality with business goals, driving continuous improvement, and ensuring a high‑quality experience for associates and patients. In addition, this role will assist in bringing new approaches to product ownership to the MyEyeDr technology team.

Reporting to the VP, Corporate Field Applications & Product Engineering, this is a hybrid role with 2 days per week in-office required in our Raleigh, NC home office.

You Will

• Translate business needs into clear product requirements, user stories, and functional specifications.
• Evaluate enhancements, new features, and system upgrades to improve efficiency, patient experience, and revenue capture.
• Shape the tools, processes and techniques used in Product Management at My Eye Doctor.
• Lead and give direction to other product owners and specialists as the team grows.
• Partner closely with Retail Operations, Finance, Clinical teams, and IT to ensure POS capabilities meet operational and reporting needs.
• Act as the primary liaison between business stakeholders and technical teams (developers, vendors, integrators).
• Gather feedback from field users and leadership to identify pain points and opportunities.
• Lead POS initiatives from concept through delivery, testing, deployment, and post‑launch support.
• Prioritize backlog items and manage trade‑offs between scope, timeline, and value.
• Support release planning and regression testing to ensure minimal disruption to store operations.
• Oversee daily POS performance, issue resolution, and incident triage in collaboration with IT support teams.
• Ensure system stability, compliance, and alignment with financial controls and audit requirements.
• Monitor KPIs such as transaction accuracy, uptime, user adoption, and customer experience impacts.
• Manage relationships with POS vendors and third‑party partners.
• Collaborate on contract requirements, SLAs, and roadmap alignment.
• Maintain a working understanding of POS architecture, integrations (payments, inventory, EHR, ERP), and data flows.

About You

• Bachelor’s degree in Business, Information Technology, or related field (or equivalent experience).
• 8+ years of experience in product management, business systems, or IT roles supporting retail or transactional systems.
• Strong business acumen with the ability to connect technology solutions to operational outcomes.
• Experience gathering and translating business requirements into technical solutions.
• Familiarity with POS systems, Electronic Health Records, retail workflows, payments, and inventory concepts.
• Certifications such as PMP, CPM and CSM are strongly preferred
• Excellent communication and stakeholder‑management skills.

Preferred Qualifications

• Experience supporting POS systems in retail, healthcare, or multi‑location environments.
• Knowledge of Agile or iterative delivery methodologies.
• Exposure to system integrations, data reporting, and financial controls.
• Experience working with both in‑house development teams and external vendors.

Grow With Us

• Career Development and Training Opportunities
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience.

Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction.

Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team.

We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.

MyEyeDr. is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category.

MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

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