Account Executive

Role Profile: Account Executive

Reports to: Account Manager

Location: London/Hybrid

Contract Type: Full-Time

Purpose of the Role

To support the Account Management team in delivering an excellent experience for our export customers. The role provides day-to-day account administration, order processing, and customer data support, freeing Account Managers to focus on building and growing customer relationships.

Key Responsibilities

Account Support & Customer Service

• Act as first point of contact for routine customer queries, escalating complex issues to the Account Manager
• Day to day management of selected customer accounts
• Process and track customer orders, ensuring accuracy of pricing, quantities, and delivery dates
• Maintain up-to-date customer records, contracts, and pricing agreements in the CRM/ERP system
• Prepare customer-facing materials such as product listings, presentations, and price lists
• Coordinate sample requests and new product launches with customers
• Monitor order status and proactively flag delays or issues to Account Managers and customers

Reporting & Data

• Conduct regular analysis of customer performance, product mix, and sales trends to identify growth opportunities and summarise actionable insights for Account Managers
• Track customer feedback and complaints, maintaining a clear record of resolutions
• Support forecasting and demand planning

Cross-Functional Coordination

• Liaise with commercial admin, operations, and supply chain teams
• Support Account Managers in preparing for customer meetings, calls, and trade shows

Key Skills & Competencies

Essential

• Highly organised with a proactive, customer-first mindset
• Proficient in spreadsheets (Excel or Google Sheets) and presentations (PowerPoint or Slides)
• Strong written and verbal communication skills
• Comfortable managing multiple accounts and competing priorities

Desirable

• Experience with CRM or ERP systems
• Understanding of export regulations (e.g. documentation, customs, incoterms)
• Ability to build rapport with customers across different cultures and regions
• Ability to juggle competing timelines in a fast-paced international environment
• Other languages

Experience & Qualifications

• Degree and/or previous experience in account management, customer service, or sales support, ideally in food manufacturing/export
• Experience working with customers across multiple regions is a plus
• Strong working knowledge of Microsoft Office and/or Google Workspace