Manager, Human Resources

The Manager, Human Resources, is a key leadership role responsible for overseeing the Human Resources department and ensuring the delivery of effective HR services. This position is a critical driver in cultivating a positive and productive employee experience and driving culture improvement initiatives deeply aligned with SSHCO’s core values.

Reporting to the VP, People & Operations, the Manager leads all aspects of HR operations, including employee relations, performance management, benefits administration, and the implementation of people-focused strategies. The ideal candidate is a proactive and experienced HR Business Partner, a strong and empathetic leader, and possesses a deep knowledge of HR principles and employment law.

They excel at building trusting relationships across all levels of the organization and are committed to the mission of SSHCO.

Key Responsibilities

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential duties.

• Lead and manage daily HR operations with a focus on efficiency, accuracy, and data integrity to ensure the department runs smoothly and autonomously.
• Establish and meet clear departmental goals and deadlines, utilizing HR metrics and reports to measure effectiveness and inform decision-making.
• Oversee the employee lifecycle, including benefits administration, performance management, and developing initiatives that drive employee engagement and culture improvement.
• Serve as a proactive HR Business Partner, providing expert guidance on employee relations and conflict resolution while leading investigations with integrity.
• Manage the end-to-end biweekly payroll process, ensuring all hours, adjustments, and deductions are accurate, approved and submitted by established deadlines.
• Supervise and mentor HR staff, including the HR Generalist, and oversee the relationship with the Professional Employer Organization (PEO).
• Act as the primary expert for ADA and FMLA processes, ensuring end-to-end management with strict adherence to confidentiality and data security protocols.
• Ensure organizational compliance with all federal, state, and local labor laws and regulations.
• Partner with the Learning & Development team to ensure all required compliance and development training is effectively assigned, tracked, and completed.
• Proactively source and develop recruitment opportunities within South Side communities, representing SSHCO at job fairs and events to build a representative talent pipeline.
• Collaborate with IT and Office Management to execute seamless, secure, and professional onboarding and offboarding processes.
• Collaborate with Information Technology (IT) and Office Management to execute seamless, secure, and professional onboarding and offboarding processes.

Please note this description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge, Skills, and Abilities

• Bachelor’s degree in HR, Business Administration, or a related field required; Master’s degree or SHRM-SCP/SPHR certification is strongly preferred.
• 5+ years of progressive HR experience, including a strong background as an HR Business Partner and 2+ years in a leadership or supervisory role
• High proficiency in Microsoft 365 and HRIS systems (Paychex Flex preferred), with a proven ability to manage digital security and private document links.
• Deep working knowledge of core HR functions, specifically Federal, Illinois, Cook County, and Chicago employment laws regarding ADA and FMLA.
• Exceptional time management, organizational, and problem-solving skills, with a relentless focus on meeting deadlines and strategic goals.
• A deep commitment to living SSHCO's mission, vision, and values in all daily work and community interactions.