Human Resources Operations Manager

The Federal Home Loan Bank of Boston is a leading provider of wholesale funding for housing and community finance in New England serving more than 420 financial institutions across the region. The Federal Home Loan Bank of Boston is committed to making New England a better place to live and do business, and our employees are integral to our success.

As a cooperative, we are owned by more than 420 banks, credit unions, insurance companies, and community development financial institutions that access tens of billions of dollars of our reliable, wholesale funding each year.

Our funds are a vital resource that helps our members succeed, provide families with safe, decent affordable housing, and generate economic development that creates jobs in communities throughout our region.

Our highly skilled team of 225 is innovative, collaborative, and passionate about the work we do. We seek other professionals excited to share their knowledge, talent, and passion for our mission to join our team. We offer opportunities for career development, robust benefits, and a work-life balance.

Position Summary

This is a new role within our Bank’s HR team structure! We are looking for an experienced Human Resources (HR) Operations Manager to manage various aspects of the HR function’s operational, compliance, and administrative duties with a focus on accuracy, risk management and efficiency for all stakeholders.

The addition of this role in our team structure is to ensure other team members are focused on their core tasks and role-specific strategic initiatives.

Critical HR functions that this role and their direct report(s) can impact include onboarding new hires, employee engagement and experience efforts, using people data analytics to inform decision-making, supporting HR governance, audit readiness, and policy administration, and HR project management. Ultimately, this role plays a critical role in the attainment of specific team goals and effective daily operations.

This role is both a service provider and focused on transactional/operational efficiency.

As a player/coach, the ideal candidate is someone with process design, systems thinking, data analytics and continuous improvement and/or HR tech/automation experience. Success in this role will rely on the incumbent’s ability to be a team player, demonstrate an interest and willingness to learn, and demonstrated knowledge of general HR practices and activities, ideally within a hybrid work model.

The expectation is that the individual in this role will demonstrate collaborative leadership to streamline HR operations and department projects with accuracy and ownership. This role will manage the performance and development of people, including the HR Coordinator. Effective people management and the ability to influence without authority are required for success in this role.

This role will have a hybrid work schedule in our Boston office in accordance with the Bank’s Hybrid Work Program. More time will be expected in the office to support onboarding initially.

Anticipated Pay Range

The anticipated base pay range for this role is $98,000 - $161,000

This role is based in Boston with weekly in-office expectations. The base pay posted represents the annual base pay range or hourly wage range that we expect to offer for this job opportunity. The actual base salary offer will depend on a variety of factors including relevant experience, required skills and other relevant factors.

The range noted here is not indicative of all positions in the job grade within which this position falls.

All Bank full-time positions are eligible to participate in our annual incentive program and our robust total rewards offerings, in addition to the base pay.

For more information, visit Careers - FHLBank Boston

Specific Responsibilities

• Continuous improvement & optimization
• Liaise with other functions (payroll, technology, office administration, etc.) to ensure efficient HR operations. Represent HR on cross-functional working groups.
• Map and review HR processes to identify bottlenecks and improvement opportunities.
• Lead or support projects to standardize, automate and digitize HR processes and self-service as Bank needs evolve and technology advances or releases allow.
• Track and report on HR KPIs; use insights and feedback to improve service quality, ROI and efficiency.
• Pilot new tools, programs or workflows both proactively and in response to workplace sentiment/operating environment.
• Project manage HRIS & HR technology upgrades, releases, integrations and projects. Collaborate with necessary internal and external stakeholders and ensuring proper testing, documentation and reporting oversight.
• Ownership of the development and maintenance of HR documentation and processes across the employee life cycle.
• Translate policies and legal requirements into practical, compliant operational procedures.
• Ensure processes and documentation meet employment law, data privacy and other policy requirements.
• Manage, coach and develop direct report(s) in alignment with functional expectations and Bank Competencies.
• Create, curate and maintain HR master schedule, templates, knowledge and self-service content utilizing Bank-provided and HR-specific tools and technologies.
• Coordinate and support the development, tracking, and ongoing management of the HR budget in partnership with the HR team and Finance.
• Train Bank colleagues on processes, tools and effectively contribute to efficiency improvements through change management efforts related to HR policies, processes, procedures and workflows.
• Support HR audits, compliance activities and regulatory examination requests or inquiries. Champion implementation of corrective action and internal controls, where and when needed.
• Primary point of contact for incoming inquiries from Internal Audit, Compliance, Operational Risk Management.
• Manage the HR SOX narrative edits and HR team member periodic access reviews
• Track and report on status of work as needed
• Ensure accurate and timely statutory reports and other HR-related filings or reports, which may require supporting other team members that may own the data. For internal data inquiries, leverage data analytics to present findings beyond just a report.
• Relationship manager for some HR vendors, in partnership with the Bank’s Vendor Management colleagues and practices.
• Manage and prioritize internal and external HR inquiries or requests across multiple communication channels.
• Other duties, as assigned.

Education

• A degree in Human Resources, Business Administration or a relevant field is of interest, or relevant experience is required.

Experience

• Minimum of six (6) years of relevant experience in a HR role with strong operational responsibilities and HR technology utilization is required.
• A minimum of two (2) years of hands-on experience administering, configuring and testing releases or changes in HRIS systems and other relevant HR technology is required. Relevant Workday experience is required, those with experience in Bank-used SKUs strongly preferred.
• Current or prior experience managing the work of a direct report and developing skills and capabilities of others. Demonstration of inclusive leadership behaviors is expected.
• Relevant professional certifications and/or recent active engagement in learning opportunities related to this job description is strongly preferred.

Knowledge/Skills

• Knowledge of relevant employment laws, regulations and privacy requirements is expected. A solid grasp of HR compliance, core HR processes and the employee life cycle is necessary. Demonstration of designing, documenting and optimizing HR processes and workflows leveraging technology solutions and investments must be evident.
• Experience with use of agentic AI is of interest.
• Strong social/emotional intelligence, change and stakeholder management skills are required; a demonstrated track record of improving HR processes and policies is necessary.
• An operational mindset will be demonstrated in how the incumbent approaches this role. Bias towards documentation and effective internal communication skills are critical to success.
• Ability to successfully support various operational matters, with varying degrees of complexity, while keeping track of protocols, milestones and deliverables, is expected.
• A customer service orientation coupled with a calm demeanor and the ability to influence without authority. This role will interact with internal and external stakeholders at various levels.
• Exceptional attention to detail, data accuracy and data management skills are necessary.
• Advanced proficiency in Microsoft Excel (e.g., data analysis, reporting, and complex spreadsheets) Intermediate to advanced proficiency with the MS Office Suite, Sharepoint, project planning methodologies is expected. PowerBI is a plus. Hands-on experience with HR technology reporting and data analysis tools is ideal.
• Outstanding communication using various mediums and interpersonal skills.
• Excellent organizational and time management skills.

As an Equal Opportunity Employer, we strongly encourage applicants from every ethnicity, color, religion, gender, age, national origin, disability, veteran or parental status and sexual orientation.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.