Human Resource Manager

Job Overview

The Human Resources Manager partners with the senior leadership, managers, and supervisors of the assigned area, and serves as a consultant on Human Resources related issues. The HR Manager takes the lead in handling associate issues supporting the organization.

This individual has primary responsibility for employee relations, talent management (including succession planning), HR administration, risk management, and compliance. The Human Resource Manager may also be responsible for other areas within HR, including leaves of absence, workers' compensation, leadership development, talent management, and benefits, along with an understanding of payroll.

Note: Ideal candidate will have strong employee relations background supporting multiple sites within a medium to large sized organization.

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive.

The base pay range is subject to change and may be modified in the future.

Job Responsibilities

• Partners with leadership in employee relations and ensures policies, procedures and practices comply with the applicable provisions of federal, state, and local laws and regulations including the analysis, maintenance and communication of records and files required by law or local governing bodies or agencies, etc.
• Supports leadership in the development and retention of a high performing culture
• Partner with leaders and the Talent Acquisition team to identify, evaluate, and great talent for various roles within the area of responsibility.
• Ensure robust on-boarding plans to effectively integrate new associates.
• Analyze causes of turnover and suggest approaches to drive improvements in associate retention.

Performance management and Employee Relations

• Educate and coach leaders on the performance management processes for developing associates' potential and rewarding competencies FirstService Residential needs to succeed.
• Partner with supervisors to coach associates to maximize performance and to implement performance improvement plans with non-performing associates.
• Act as an advisor to managers on employment issues, promotions, performance issues and terminations.
• Manage and resolve employee relations issues, including all Ethics Hotline concerns. Conduct effective, thorough and objective investigations.

Company Culture

• Coach leaders and associates on the FirstService company culture to support company goals and drive associate satisfaction and ensure the teams exemplify our core values.
• Recommend organizational structure and staffing levels to accomplish company goals and objectives.
• Partner with leaders on associate engagement, including building and executing associate engagement plans based on the feedback from the Associate Engagement survey.

Deliver on HR Metrics

• Analyze trends and metrics in partnership with HR Director to develop solutions, programs and policies.
• Provide timely and accurate reporting to stakeholders to guide decision-making. Effectively leverage technology to recommend how to streamline and enhance HR operations.

Acquisitions/Takeover Business

• Partner with business leader to manage the HR side of takeover account integrations, including culture, change management, benefits, compensation, incentives, performance, organizational structure, communication, redundancies, policies, and others.

Compliance with regulatory and legal matters

• Ensure local compliance with federal, state, and local labor law and reporting requirements, including EEO, ADA, FMLA, DOL, workers' compensation, DFEH, and OSHA.
• Work closely with HR Director in preparation of information or investigations required for compliance.
• Other duties as needed.

Skills & Qualifications

To perform this job successfully, an individual must be able to perform each performance requirement satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Successfully manage by exemplary leadership, integrity and character.
• Must play an integral part in building a cohesive HR team with the skills necessary to successfully execute the departmental/Company objectives and strategies.
• Strong computer skills (Excel, Word, PowerPoint, Outlook, ADP)
• Strong communication skills, both written and verbal.
• Ability to work with and retain highly confidential information.
• Must demonstrate organizational skills and ability to independently prioritize daily workload.
• Ability to work under tight deadlines and consistently meet deadlines.
• Excellent customer service and relationship building background/skills.
• As it will be necessary to drive to meetings and other locations, position must have a valid Texas Driver's License and State mandated vehicle insurance

Education & Experience

• Bachelor's degree or equivalent knowledge/experience in Human Resources (minimum of 5 years)
• Master's Degree a plus.
• Specialized training in employee relations and Human Resources management is required.
• Must possess broad knowledge of labor and employment law, wage and salary administration and well-developed administrative and communication skills.
• Professional HR certifications preferred.
• Bilingual preferred

Physical Requirements & Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients. Bullet point any specific physical demands such as lifting requirements, standing or sitting, use of keyboard, etc.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Tools & Equipment Used

• General office equipment

Travel

• Must be able to drive to various locations to frequently for the support of associate relations, launching of new associations, and as business dictates.
• Must be able to travel (fly) if necessary to complete transition of new account.

What We Offer

• Medical, dental, and vision plans (full time and part time 30+ hours)
• 401K match
• Time off including vacation, personal time off (PTO), and company paid holidays
• Pet insurance available
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Health savings account
• Flexible spending account

Compensation

$90,000 - $95,000 / year

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce.

Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

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Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies.

To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.