Manager, HR Service Center

Who We Are

At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share.

We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!

Job Summary

Leading a team of HR Managers primarily supporting employees with employee relations, medical accommodation, policy management, and additional projects or tasks as assigned. In addition, ensures support is provided to HR Centers of Excellence (COE) with specific initiatives or projects.

Providing deep functional expertise across all major functional areas in their teams, delivering and managing service within the global HR Service Delivery Center (SDC). Key priorities are: Understanding potential workforce related risk and managing as appropriate; Applying awareness of employment law (with support from the legal department) to ensure legal compliance with services provided; Maintaining an enterprise HR perspective while supporting business function or HR specific priorities.

Principal Responsibilities

• Works with the Service Center (SC) Director, COEs, HR Business Partners, and HR Leadership to plan out the allocation of SC resources to operational work and project assignments to support both strategic initiatives as well as day to day operations.
• Responsible for leading regionally based team members focused on providing support to both the HR organization and business on Employee Relations inquiries, medical accommodation, and policy management. Supporting both manager and employee populations.
• May be responsible for supporting a business function primarily in employee relations, medical accommodation, and policy management.
• Manage a set of HR cases in system as well as be the escalation point for direct reports on more difficult or new matters.
• Ensures guidance and recommendations to employees is accurate and timely through established processes and procedures and according to applicable law.
• Leads assigned projects for HR team and SC, from launch to execution.
• Providing guidance and recommendations to direct reports and managers on coaching and counseling process and termination procedures. Assist in resolving mid and upper-level employee relations issues.
• Other duties as assigned.

Job Level Specifications

• Manages experienced, professional employees. Accountable for the performance and results of a team and/or department.
• Interprets and administers policies, processes and procedures that affect direct reports and the workflow of the team/department. Adapts departmental plans and priorities to address resource and operational challenges. Contributes to performance standards of department and direct reports.
• Strong skillset and interest in Employee Relations (ER) and Medical Accommodations, individual will be the main point of contact for team on these matters handled in the Service Center. Be a consultant or advisor to team and business on best approach.
• Assignments are defined in the form of objectives given by leadership or partners. Decisions should be guided by policies, procedures, business plans and independent judgment.
• Collaborates with team(s), customers/ clients, functional peer group managers and occasionally senior management. Participates and presents at meetings with internal and external representatives.

Decisions may have impact on work processes and outcomes. Erroneous decisions or recommendations may result in serious delays and considerable expenditures of additional time, people and/or financial resources.

Work Experience

• Typically 6+ years including 2+ years of supervisory experience.

Education and Certification(s)

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

What We Offer

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

• Generous Paid Time Off
• 401K and Pension Plan
• Paid Holidays
• Family Support (Paid Leave, Surrogacy, Adoption)
• Medical, Dental, Vision, and Life Insurance
• Long-term and Short-term Disability Insurance
• Health Savings Account / Flexible Spending Account
• Education Assistance
• Employee Development Resources
• Employee Wellness, Leadership Development and Mentorship Programs

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law.

This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company.

If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.