About Fire Sharks LLC
Fire Sharks LLC is a Phoenix-based company built on creativity, entrepreneurship, and community-focused service. As the parent company of Fire Sharks Creations, Fire Sharks Concessions, and Fire Sharks Koffee, Fire Sharks LLC brings together multiple business lines under one shared vision: creating memorable products, experiences, and services that connect with people in meaningful ways.
Through Fire Sharks Creations, the company offers custom and specialty products, including engraved items, personalized gifts, business products, and creative merchandise. Fire Sharks Concessions provides vending and mobile concession services for businesses, events, and public spaces, delivering convenient and enjoyable food and beverage options.
Fire Sharks Koffee expands the brand into the coffee space with branded coffee products designed for everyday enjoyment.
At its core, Fire Sharks LLC is driven by innovation, quality, and a commitment to building brands that are both practical and memorable. Whether serving customers online, supporting events, partnering with businesses, or developing new ventures, Fire Sharks LLC is focused on growth, service, and creating value across every area of its operations.
Role Purpose
The Operations Manager is responsible for overseeing the day-to-day operations, staffing, service delivery, inventory, equipment readiness, event execution, and operational performance of Fire Sharks Concessions. This role ensures that mobile concessions, vending support, pop-up events, private events, and public service opportunities are planned and executed efficiently, safely, professionally, and profitably.
The Operations Manager works closely with leadership, finance, business development, vendors, and event staff to ensure the concessions business line maintains strong operational standards, delivers excellent customer service, controls costs, supports revenue growth, and represents the Fire Sharks brand in a positive and professional manner.
Knowledge and Experience
- Knowledge of concessions, food service, vending, mobile event operations, hospitality, retail, or customer-facing service environments.
- Experience managing daily operations, event execution, staffing, inventory, supplies, equipment, and service workflows.
- Understanding of food handling, sanitation, cleanliness, safety standards, and customer service expectations.
- Experience coordinating public events, private events, pop-ups, festivals, corporate events, weddings, parties, or mobile service operations preferred.
- Knowledge of inventory control, product usage, ordering, storage, waste reduction, and cost management.
- Experience supervising employees, volunteers, event staff, contractors, or temporary team members preferred.
- Understanding of scheduling, labor planning, task assignment, and operational coverage needs.
- Experience working with vendors, suppliers, event organizers, property managers, customers, and business partners.
- Knowledge of point-of-sale systems, cash handling, payment processing, sales tracking, and daily closeout procedures preferred.
- Understanding of basic financial performance, revenue tracking, cost of goods sold, labor costs, and profitability.
- Experience supporting menu planning, product preparation, service setup, equipment maintenance, and event breakdown preferred.
- Knowledge of mobile equipment, concession machines, vending equipment, food service supplies, or event setup requirements preferred.
- Experience creating operational procedures, checklists, training materials, and service standards.
- Prior experience in concessions, food service management, hospitality operations, retail management, event operations, vending, or small business operations preferred.
Skills
- Strong operations management and execution skills.
- Strong leadership and team coordination skills.
- Ability to manage event setup, service delivery, and breakdown in a timely and organized manner.
- Strong customer service skills with a professional, friendly, and solution-focused approach.
- Ability to supervise staff, assign work, monitor performance, and support accountability.
- Strong organizational and time management skills.
- Ability to manage multiple events, operational priorities, staffing needs, and deadlines at the same time.
- Strong problem-solving skills when addressing equipment issues, staffing gaps, customer concerns, product shortages, or event challenges.
- Ability to maintain high standards for cleanliness, safety, food handling, and brand presentation.
- Strong communication skills with employees, leadership, vendors, event organizers, customers, and business partners.
- Ability to track inventory, supplies, sales, expenses, and operational needs accurately.
- Strong attention to detail when preparing event plans, supply lists, setup requirements, staff assignments, and service expectations.
- Ability to make sound decisions in fast-paced, public-facing environments.
- Ability to train and coach employees on service standards, equipment use, customer interaction, and operational procedures.
- Ability to collaborate with business development, finance, marketing, and leadership to support business goals.
- Ability to work independently while providing proactive updates to leadership.
- Ability to protect confidential information related to pricing, vendors, clients, employees, sales, business strategy, and internal operations.
Key Accountabilities
- Oversee day-to-day operations for Fire Sharks Concessions.
- Manage operational planning and execution for mobile concessions, pop-up events, private events, public events, vending support, and related service opportunities.
- Coordinate event setup, service operations, customer experience, and post-event breakdown.
- Ensure staff, equipment, inventory, supplies, and service materials are prepared before each event or operational activity.
- Create and maintain event checklists, setup guides, supply lists, operating procedures, and service standards.
- Supervise, schedule, train, and support concessions employees, event staff, contractors, or volunteers as assigned.
- Monitor employee performance, attendance, professionalism, customer service, and compliance with operational expectations.
- Ensure concession machines, mobile equipment, vending equipment, tools, vehicles, and supplies are clean, functional, stocked, and ready for use.
- Track inventory levels, product usage, supply needs, spoilage, waste, and reorder requirements.
- Coordinate with vendors and suppliers to support product availability, equipment needs, and operational continuity.
- Monitor food handling, sanitation, cleanliness, safety, and service standards during all concessions operations.
- Support menu execution, product preparation, pricing implementation, and service presentation.
- Track sales, expenses, cash handling, payment processing, deposits, closeout documentation, and event performance data.
- Partner with finance to monitor cost of goods sold, labor costs, margins, inventory costs, and profitability.
- Partner with business development to evaluate event opportunities, service capacity, staffing needs, equipment requirements, and operational feasibility.
- Communicate event details, operational needs, risks, and updates to leadership and appropriate team members.
- Address customer concerns, event issues, staffing challenges, equipment problems, and service disruptions in a timely and professional manner.
- Identify opportunities to improve operational efficiency, service quality, customer experience, and profitability.
- Support the development of training materials, employee expectations, operating procedures, and quality control standards.
- Ensure Fire Sharks Concessions is represented professionally at all events, customer interactions, and public-facing opportunities.
- Escalate serious customer complaints, safety concerns, equipment failures, employee issues, vendor problems, or reputational risks to leadership.
- Help strengthen Fire Sharks Concessions’ operational consistency, service quality, brand reputation, and long-term business growth.
Additional Statements
- Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
- EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
- Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Fire Sharks LLC is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
Pay: Up to $79,500.00 per year
Benefits
- Employee discount
- Paid time off
- Parental leave
- Professional development assistance
Application Question(s)
- This position is a remote role, however this role requires frequent local and regional travel to support field operations. Do you understand this requirement?
Education
- High school or equivalent (Preferred)
Experience
- Management: 2 years (Required)
- Food Service/Quick Service: 2 years (Preferred)
Language
Ability to Commute
- Phoenix, AZ 85048 (Required)
Willingness to travel
Work Location: Hybrid remote in Phoenix, AZ 85048
