Customer Care Executive

Company Description

Desai Homes is a leading real estate developer in India, focused on delivering residential and commercial spaces that combine quality construction with competitive pricing. The company is committed to offering homes and commercial properties that meet modern living and business needs while remaining accessible to a wide range of customers.

Desai Homes emphasizes reliability, value, and customer trust throughout the development and sales process. Team members are encouraged to contribute to a service-oriented culture that supports long-term relationships with clients.

Working at

Desai Homes offers exposure to a growing real estate market and a focus on customer-centric solutions.

Role Description

We are hiring Customer Care Executives for our Calicut and Trivandrum locations. The ideal candidate will play a key role in managing customer interactions, ensuring timely follow-ups, and supporting collections with a professional and customer-centric approach.

Key Responsibilities

• Handle inbound and outbound customer communication across calls, messages, and emails
• Follow up with customers on pending inquiries, service updates, and payment reminders
• Support collection activities by coordinating with customers for timely payments
• Maintain accurate records of customer interactions and payment status
• Build and maintain positive relationships to enhance customer satisfaction and retention
• Coordinate with internal teams to resolve customer issues efficiently

Qualifications

• Minimum 2 years of experience in customer care, customer support, or collections
• Strong communication and interpersonal skills (English and Malayalam preferred)
• Ability to manage follow-ups and handle customer conversations professionally
• Basic knowledge of CRM tools and MS Office
• Strong organizational and time management skills
• Problem-solving mindset with attention to detail