Retail Sales Specialist

Company Overview

At Five Below, we believe life is better when you are free to let go and have fun. With over 20,000 associates across the U.S., our culture is fueled by passion, energy, and creativity. Our purpose drives everything we do, and The Five Below Way - our shared values and behaviors - creates an inspiring environment where associates bring big ideas and make the workplace a WOWplace.

Role and Responsibilities of Retail Sales Specialist

Working at Five Below requires you to deliver exceptional customer service and contribute to store operations to maintain a joyous and hospitable shopping environment for all patrons.

• Display active listening skills to comprehend and address customer needs with compassion and proficiency.
• Offer product expertise, suggest options, and provide customized solutions to address customer needs comprehensively.
• Boost customer participation by promoting store events, discounts, and activities to improve engagement levels.
• Respond to customer complaints courteously, offering alternatives when possible.
• Pass on information about restocked goods and client responses to the management team.
• Coordinate with your team to fulfill the goals set for the store and the company.

Qualifications for Retail Sales Specialist

• Entry is open to individuals who have reached the age of 16 and above.
• The job calls for flexibility in availability, covering evenings, weekends, and holidays.
• Comfortable and capable in using technology such as cash registers and handheld gadgets.
• Demonstrates exceptional abilities in customer service and communication.
• Aptitude for promptly and professionally dealing with challenges.
• Willingness to grow through hands-on learning experiences.

Essential Job Functions of Retail Sales Specialist

• Assist customers with purchases and operate the register for transactions.
• Transport and arrange items that weigh no more than 25 pounds and can be stored on shelves reaching a height of 10 feet.
• Climb ladders, flex, twist, and crouch down while performing stocking responsibilities and supporting customers.
• Engage in verbal communication with customers, colleagues, and supervisors, either in person or over the phone.
• Consistently shuttle between the sales floor and stockrooms.
• Persist in staying focused and keeping an upright position for an extended time frame.
• Embrace the adaptability of including potential overnight shifts in your work schedule.

Compensation and Benefits of Retail Sales Specialist

• Hourly role with the option for a flexible timetable.
• Well-rounded benefits program covering health, financial, and personal well-being areas.
• Development opportunities in a nurturing and inclusive environment for career advancement.

About Five Below

Five Below is a leading value retailer that brings fun and affordable products to customers. We are committed to celebrating individuality, creating an inclusive culture, and supporting associates so they can thrive. With a dynamic, innovative work environment, we invite you to join us and bring your energy, passion, and creativity to make every day a WOW experience.

Five Below guarantees that all qualified applicants are given due consideration for employment opportunities, irrespective of their race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other protected status. Individuals with disabilities can request reasonable accommodations.