Technical Project Manager with deep expertise in Microsoft Dynamics 365 CRM (CE) and Finance & Opera

Technical Project Manager with deep expertise in Microsoft Dynamics 365 CRM (CE) and Finance & Operations (F&O)

We are seeking a highly experienced Technical Project Manager with deep expertise in Microsoft Dynamics 365 CRM (CE) and Finance & Operations (F&O) to lead large-scale, enterprise transformation programs. This role is suited for a technically strong delivery leader who has worked in complex SI-led implementations, where multiple large ISVs and third-party platforms are integrated into the core D365 landscape.

The individual will play a critical role in governing multi-vendor delivery, managing 3- 6 ISV dependencies, and ensuring seamless integration across the ecosystem. The ideal candidate combines strong technical acumen, integration expertise, and program leadership with the ability to drive alignment across clients, system integrators, ISVs, and internal delivery teams.

Success Profile

The ideal candidate is a technically grounded program leader with proven experience delivering complex D365 CRM + F&O programs involving multiple critical ISVs such as SPS Commerce, Vertex, ZINFI, PLM, and HR integrations.

They bring strong technical depth, vendor orchestration capability, and governance discipline, with the ability to manage large SI-driven programs, align diverse stakeholders, and ensure seamless integration across a highly complex enterprise ecosystem.

Key Responsibilities

1. Program & Delivery Leadership (SI-Led D365 Programs)

Lead end-to-end delivery of large-scale Dynamics 365 CRM and F&O implementations acting as the technical PM within SI-driven programs

Own delivery governance across multiple workstreams including CRM, ERP, integrations, ISVs, and data migration

Drive program planning, execution, risk mitigation, and dependency management across global teams

Lead steering committees, executive reporting, and escalation management

Ensure delivery adherence to scope, timelines, budget, and quality benchmarks

2. ISV Ecosystem & Multi-Vendor Management (Critical)

Manage a complex ISV ecosystem forming part of the core D365 solution landscape, including but not limited to:

SPS Commerce or TruCommerce (EDI / supply chain integrations)

Vertex (indirect tax engine)

SK Soft / SK Global (financial automation)

ZINFI (PRM / partner management)

Windchill / Bluestar PLM (PLM integrations)

Deel (HR / workforce integrations)

DHL/FedEx 4PL

Other logistics, payments, and domain-specific ISVs

Establish clear ownership models, SLAs, and accountability across ISVs and vendors

Drive integration alignment and delivery orchestration between ISVs and core D365 SI teams

Manage cross-ISV dependencies, timelines, and release coordination

Resolve cross-vendor conflicts, integration failures, and delivery risks

Ensure ISV solutions align with enterprise architecture, compliance, and business process goals

3. Integration & Technical Leadership

Govern complex integrations across

D365 CRM (CE) and F&O

External ISVs and SaaS platforms

Enterprise applications (ERP, PLM, HR, eCommerce, WMS, TMS, banking, etc.)

Define and oversee integration architecture, patterns, and data flow strategies

Lead implementation of

API-based integrations (REST/SOAP)

Azure Integration Services (Logic Apps, Service Bus, API Management, Data Factory)

Middleware platforms (Boomi, MuleSoft, Informatica, etc.)

Drive data migration, interface design, and integration testing strategy

4. Techno-Functional Coordination

Translate business requirements into technical solutions and integration workstreams

Facilitate design workshops, architecture discussions, and solution validation sessions

Partner closely with

Solution architects

Technical leads

Functional consultants

Oversee SIT, UAT, deployment, and hypercare activities

Manage change control, release planning, and environment strategy

5. Governance, Risk & Stakeholder Management

Act as the single point of accountability across business, SI, ISVs, and Microsoft stakeholders

Proactively manage

Integration risks

ISV dependencies and readiness

Multi-vendor delivery challenges

Drive structured governance (RAID logs, KPIs, dashboards, release governance)

Ensure compliance with security, data governance, and regulatory standards

Required Qualifications

10+ years of Project/Program Management experience in enterprise technology programs

7+ years of experience in Microsoft Dynamics 365 CRM (CE) and F&O implementations

Proven experience working in System Integrator-led delivery models

Strong experience managing multiple enterprise ISVs within a D365 ecosystem (e.g., SPS Commerce, Vertex, ZINFI, PLM, tax, EDI, HR systems)

Solid technical understanding of

D365 CE (Sales, Customer Service, Marketing)

D365 F&O / Supply Chain / Finance

Dataverse and Power Platform

Hands-on knowledge of

API integrations (REST/SOAP)

Azure Integration Services

Middleware platforms (Boomi, MuleSoft, Informatica, SnapLogic)

Data migration frameworks

Experience with Agile, Scrum, and hybrid delivery models

Strong vendor, stakeholder, and risk management capabilities

Preferred Qualifications

Microsoft Dynamics 365 certifications (CE / F&O / Power Platform)

PMP / PRINCE2 / Scrum certifications

Experience in large global transformation programs (multi-country / multi-ISV rollouts)

Domain experience in Manufacturing, Healthcare, Retail, or Supply Chain

Familiarity with

Azure DevOps, CI/CD pipelines

DevSecOps and release management practices

Experience working with Microsoft FastTrack and partner ecosystem

Key Skills

D365 CRM & F&O Delivery Leadership

ISV Ecosystem Management (EDI, Tax, PLM, PRM, HR platforms)

SI & Multi-Vendor Program Governance

Enterprise Integration Architecture

Azure Integration Services & API Management

Cross-Functional Global Delivery Leadership

Risk, Dependency & Escalation Management

Data Migration & Release Management

Skills

Acceptance Testing, Alliance/Partner Management, Application Programming Interface (API), Automation, Benchmarking, Budgeting, Business Processes, Change Control, Change Management, Continuous Deployment/Delivery, Continuous Integration, Cross-Functional, Customer Relationship Management (CRM), Customer Support/Service, D Programming Language, Data Migration, DevOps, ERP (Enterprise Resource Planning), Ecosystems, Electronic Data Interchange (EDI), Enterprise Architecture, Finance, Financial Operations, HRIS/HRMS, Healthcare, Independent Software Vendor (ISV), Informatica, Integration Testing, Leadership, Logistics, Maintain Compliance, Manufacturing, Marketing, Microsoft Dynamics CRM, Microsoft Product Family, Microsoft Windows Azure, Middleware, Performance Metrics, Product Lifecycle Management, Program Planning, Project/Program Management, RAID Storage, REST (Representational State Transfer), Release Management/Engineering, Reporting Dashboards, Requirements Management, Retail, Risk, Risk Management, SOAP (Simple Object Access Protocol), Sales, Service Level Agreement (SLA), Supply Chain, System Integration (SI), Technical Delivery, Technical Leadership, Test Design, Test Strategy, Vendor/Supplier Management, Windchill PLM Software

About the Company

HCL Global Systems Inc.