Insights Leader, Business Insights

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

The Crew Business Insights team is seeking a leader who will be responsible for the discovery, sizing, and initial feasibility assessment of efficiency solutions within Flight Operations (FOP). This role requires curiosity, innovation, partnership with operating divisions, expert level of data analysis, and the ability to translate insights from financial impact to results.

The successful candidate must have extensive knowledge of database structure/schemas and be able to translate data to deliver on dynamic business objectives. The initiatives generated by this leader are expected to result in substantial savings over the next 3 years in coordination with other arms of the team.

Responsibilities

• Cost-Saving Analytics and Insights:
• Lead efforts to identify and quantify cost-saving opportunities within all FOP departments (Crew Scheduling, Crew Tracking, Hotels, Transportation, and Training)
• Conduct advanced data analysis to understand inefficiencies in crew operations and develop strategies to align with business objectives
• Collaborate with internal stakeholders to validate analytics findings and proposed value capture
• Decision Support & Business Value Communication
• Communicate insights effectively to senior management, quantifying the value of recommended actions and cost-saving initiatives
• Build clear, data-driven business cases to support operational changes and influence company-wide decision-making
• Translate complex analytics into actionable recommendations for both technical and non-technical stakeholders
• Cross-Functional Collaboration
• Work closely with cross-functional teams, including FOP, IT, ODS, and OAP to align on initiatives that drive cost efficiency
• Serve as a liaison between the analytics team and other departments, ensuring collaborative and efficient execution of cost-saving strategies
• Partner with data product team to enhance data availability and quality, supporting more robust and accurate analysis
• Continuous Improvement & Optimization
• Establish and track key performance metrics to monitor the success of cost-saving initiatives and identify areas for further improvement
• Leverage industry best practices and emerging technologies
• Drive the continuous improvement of analytical methods, tools, and reporting systems to deliver high-quality insights with increased efficiency

What You Need

• To Succeed (Minimum Qualifications)5+ years of experience in data analysis, business insights, consulting, or operations research with a focus on operational efficiencies
• Strong expertise in data analytics tools (e.g., SQL, Python, R)
• Excellent communication and presentation skills, with the ability to articulate complex data insights and business impact clearly
• Strong business acumen, with the ability to identify and drive cost-saving initiatives through data-backed insights
• Proven problem-solving and critical-thinking skills, with a strategic mindset and strong focus on execution
• Experience influencing decision-making at all levels of the organization through data storytelling
• Ability to work cross-functionally and build strong relationships with stakeholders across departments
• Consistently prioritizes safety and security of self, others, and personal data.

Embraces diverse people, thinking, and styles.

Possesses a high school diploma, GED, or high school equivalency.

Is at least 18 years of age and has authorization to work in the United States.

• What Will Give You a Competitive Edge (Preferred Qualifications)
• Experience in consulting analytics role
• Understanding of the Delta Pilot Working Agreement or other airline collective Bargaining Agreements
• Familiarity with FAA pilot regulations
• Experience with crew operating systems
• Bachelor's degree in Computer Science, Engineering or equivalent field

Benefits And Perks

To Help You Keep ClimbingOur culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees.

Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading profit sharing program, and performance incentives 401(k) with generous company contributions up to 9% Paid time off including vacation, holidays, paid personal time, maternity and parental leave Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health Domestic and International space-available flight privileges for employees and eligible family members Career development programs to achieve your long-term career goals World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies Recognition rewards and awards through the platform Unstoppable Together Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare