General Manager Information Technology

Panasonic Digital Asia Pacific (PDAP) is the IT solutions and Professional Services Partner to 63 Panasonic Group companies across the Asia Pacific region (including Australia & New Zealand), operating across seven core business lines.

As a key enabler of Panasonic’s transformation journey, we provide IT leadership, portfolio management, solutions delivery, and IT operations, supported by Centres of Excellence in Singapore, Malaysia, Thailand, and Vietnam.

We deliver reliable and resilient IT services while working closely with Panasonic Operating Companies as a strategic digital partner, driving digital enablement, modernization, and long‑term business value creation across the region, leveraging Panasonic’s scale to innovate and create sustained impact.

Role Summary

The IT General Manager is responsible for defining and driving the IT service and platform strategy in alignment with business direction. As the Service Owner, he provides leadership over IT service management, core system architecture, and major programs, ensuring service excellence, project delivery, and customer satisfaction.

The role oversees resource and capability development within the Centre of Excellence, manages financial performance including annual business planning and cost control, and works closely with stakeholders, the Project Management Office and the AMS team to deliver high‑quality, cost‑effective IT services that support business objectives

RESPONSIBILITIES

IT Strategy Planning

• With understanding business policy & direction, prepare IT strategy roadmap to support business strategy, including working with stakeholders to define & quantify business benefits
• Provide leadership for the Service function and integrate strategic direction into the Service Program activities and goals
• Owner of overall design and architecture of Core System Platform

IT Service Management

• Lead a distributed organization of Professional Service experts
• Manage service planning and operation
• SLA and internal customer satisfaction level KPI should be met

Program Management

• As the Service Owner, monitor major projects with Project Management Office
• Work with Project Management Office for project quality, delivery and costs

Resource Management

• Plan and organize team structure for projects and services
• Develop career plans for staff and grow expertise of Centre of Excellence

Finance Management

• Responsible for yearly business plan
• Manage and control actual expenses to ensure healthy P&L

REQUIREMENTS

Experience

• 15+ years’ experience in managing Professional Consulting Services and Delivering IT Services both for internal and external customers
• Experience in people management role, passionate to build and develop high performing teams

Professional & Technical Expertise

• Extensive experience in CRM & E-Commerce particularly with Salesforce and Adobe Commerce
• Strong experience in BI/Data Analytics, Low-code platforms, automation and innovation-driven by AI
• Knowledge and experience managing IT services to support Supply Chain processes (Logistics, Procurement, Demand planning)

Core Competencies

• Sound business acumen, strong organisational skills and customer focus
• Excellent communication skills and cultural awareness to lead across different geographical markets
• A self-starter who takes initiatives, ownership and demonstrates leadership qualities
• Persistent in the face of obstacles and results-driven in a fast-paced environment
• Ability to work in diverse environment and collaborate across teams effectively

Language Skills

• Professional communication skills in English and Mandarin

Educational Qualifications

• Bachelor Degree in Business Administration with experience in IT Management/Leadership or
• Degree in Information Technology

Travel Requirements

• Travel is seasonal, 20–30% in SouthEast-Asia and North-East Asia

We regret that only shortlisted candidates will be contacted.