Hotel Operations Manager - Marriott Property

The Operations Manager plays a vital role in supporting the General Manager in overseeing the daily operations of the hotel, ensuring optimal performance, and driving continuous improvement in both guest and associate satisfaction. Operating hands-on, the Ops Manager is involved in managing hourly staff, including scheduling, directing, overseeing daily activities, and providing training.

Key Responsibilities

Commitment to Guest Experience: Demonstrates and fosters a 100% commitment to delivering the best possible experience for guests.

Managerial Functions

Gains proficiency in all managerial functions and operations at the hotel level, collaborating closely with other managers.

Training and Compliance

Ensures timely training of all associates, promoting adherence to company policies, and reporting safety and security issues promptly.

Operational Excellence

Upholds and enforces compliance with policies, rules, and standards at the property level, driving company initiatives to enhance revenue, reduce costs, and improve satisfaction.

Guest Service Resolution

Serves as the first level of management contact for guest service issues, resolving them promptly or escalating to the GM when necessary.

Leadership and Professionalism

Demonstrates professionalism, embraces a service-oriented culture, and treats guests and associates with respect and kindness.

Revenue Maximization

Actively engages with guests to identify lead generation opportunities and assists with their future travel needs.

Budgetary Control and Oversight

Assists the GM in budgetary control measures, including labor monitoring, room expense control, and maintaining PAR levels through Daily Management.

Teamwork and Training

Assists in interviewing, onboarding, and training new associates, fostering a positive work environment through teamwork, energy, enthusiasm, and recognition.

Multi-Tasking and Relief Duties

Actively participates in daily team meetings, provides guidance, encouragement, and corrective action when necessary. Performs other relief or back-up duties as needed, including front desk coverage and housekeeping.

Collaboration and Coordination

Collaborates closely with the Housekeeping Manager, oversees the housekeeping department when necessary, and ensures cleanliness standards are met.

Administrative and Financial Responsibilities

Manages the purchase order process, oversees accounting processes, including billing, accounts payable/receivables, and ensures timely payroll submissions.

Overall Housekeeping Oversight

Oversees the entire housekeeping operation, ordering and tracking inventory, and ensuring top priorities are clean rooms, guest satisfaction, and associate satisfaction.

Job Type: Full-time

Pay: $65,000.00 - $72,000.00 per year

Benefits

• Health insurance
• Paid time off

People with a criminal record are encouraged to apply

Experience

• Marriott: 1 year (Required)
• Lightspeed PMS: 2 years (Required)

Ability to Commute

• San Francisco, CA 94109 (Required)

Ability to Relocate

• San Francisco, CA 94109: Relocate before starting work (Required)

Work Location: In person