- Job Title: Fulfillment Optimization Manager
- Reports to: Director, Network Planning
- Job Location: Bellevue, WAJob Status: Exempt
- About SHEINSHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices.
- Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry.
- Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world and continues to expand operations globally.
- Join SHEIN and be the future!
Position Summary
SHEIN is hiring a highly analytical and experienced Fulfillment Optimization Manager with a specialty in inbound planning for the Network Planning Team based in Bellevue, WA. You will play a critical role in ensuring seamless inbound operations by planning and tracking inbound demand and capacity, collaborating with S&OP and warehouse operations teams, and designing scalable inbound processes and rules.
This role requires frequent cross-border collaboration with S&OP and WMS product teams based in China, including late-hour meetings to align on planning priorities, process design, and system requirements. You will directly contribute to optimizing inbound supply chain performance through data-driven insights, cross-functional alignment, and continuous process improvement.
We're seeking a full-time Fulfillment Optimization Manager for our Bellevue-based corporate office.
Job Responsibilities
- Partner with S&OP teams to plan, track, and align inbound demand forecasts and capacity across all fulfillment centers, ensuring readiness for peak seasons and promotional campaigns.
- Collaborate with warehouse operations teams to balance inbound volumes against receiving and put-away capabilities, proactively resolving capacity constraints and unit discrepancies.
- Establish and monitor key inbound performance metrics (e.g., on-time receipt rate, dock-to-stock cycle time, unit discrepancy rate) and drive corrective actions through root cause analysis.
- Design and optimize end-to-end inbound processes including appointment scheduling, receiving workflows, exception handling, and vendor compliance standards.
- Define and formalize inbound rules with S&OP teams, covering lead time standards, shipment prioritization, order consolidation logic, and delivery window requirements.
- Partner with WMS product teams to review, validate, and translate inbound process and rule requirements into system configurations and automation opportunities.
- Participate in cross-functional teams to align on demand plans, process updates, and system enhancements.
- Provide regular inbound performance reporting and strategic recommendations to senior leadership and cross-functional stakeholders.
Job Requirements
- Bachelor's degree in Supply Chain Management, Operations Research, Industrial Engineering, Business Analytics, or related field.
- Master's degree preferred.6+ years of experience in inbound planning, capacity planning, warehouse operations planning, or supply chain process design, preferably in an e-commerce or retail environment.
- Hands-on experience with S&OP processes, demand planning, and inbound supply chain analytics.
- Strong proficiency in data analysis tools such as Excel (advanced), SQL, and BI tools (e.g., Tableau, Power BI).
- Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and enterprise planning tools.
- Experience in forecasting methods, capacity modeling, and inbound process optimization.
- Exceptional problem-solving skills and an analytical mindset.
- Excellent verbal and written communication, with the ability to present findings to senior stakeholders.
- Willingness and flexibility to participate in late-hour meetings to collaborate with cross-functional teams based in China.
- Adaptability and resilience in fast-paced, dynamic environments.
- Bilingual (English and Chinese) is preferred
- Benefits and Culture
- Healthcare (medical, dental, vision, prescription drugs)
- Health Savings Account with Employer Funding
- Flexible Spending Accounts (Healthcare and Dependent care)
- Company-Paid Basic Life/AD&D insurance
- Company-Paid Short-Term and Long-Term Disability
- Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
- Employee Assistance Program
- Business Travel Accident Insurance401(k) Savings Plan with discretionary company match and access to a financial advisor
- Vacation, paid holidays, floating holidays, and sick days
- Employee discounts
- Free weekly catered lunch
- Free swag giveaways
- Annual Holiday Party
- Invitations to pop-ups and other company events
- Complimentary daily office snacks and beverages
Pay Range
$90,000 - $127,000SHEIN is an equal opportunity employer committed to a diverse workplace environment.
