Assistant Operations Manager — Carolina Overhead Door
About the role
The Assistant Manager supports the Operations Department in daily operations ensuring safe, efficient, and profitable service and installation work. Manage a small team of technicians and coordinators, elevate customer satisfaction, maintain inventory accuracy, and help deliver on revenue and quality goals.
Key responsibilities
- Operations and scheduling
- Coordinate daily routes, job sequencing, and technician assignments for service and install teams.
- Monitor job status, ensure on-time arrivals, and resolve on-site issues by aligning techs, parts, and customer expectations.
- Ensure compliance with OSHA, DOT, and company safety policies; conduct toolbox talks and warehouse/truck checks.
- Team leadership
- Supervise, coach, and assess technicians, installers, and office coordinators; conduct ride-along and quality audits.
- Onboard and train staff on product specs, springing and track basics, safe lifting, and customer communication.
- Approve PTO, and assist with weekly labor and staff planning to hit productivity targets.
- Customer and sales support
- Handle escalations, quotes follow-up, and warranty determinations; ensure timely, professional communication.
- Partner with sales teams on scope, lead times, special-order items, and change orders.
- Track customer satisfaction and first-time-fix rate; implement corrective actions to reduce callbacks or warranty claims.
- Inventory and warehouse control
- Oversee receiving of goods to include putting away stock material and keeping up to date record counts for all stock items.
- Working closely with purchasing to determine what items need to be ordered and when.
- Maintain minimums/maximums; initiate purchase requests; prevent aging of material with proper inventory rotation.
- Ensure equipment readiness (lifts, crimpers, winders, torque tools) and vehicle inspections.
- Quality and process improvement
- Enforce install and service standards; verify measurements, headroom, track type (HL/VL/LHR), and hardware selection for loading and ordering.
- Analyze warranty and rework trends; lead root cause actions on material, method, or training gaps.
- Document Standard Operating Procedures, update job checklists, and improve order-to-cash handoffs.
- Administration and reporting
- Prepare daily/weekly KPIs: revenue, margin, callbacks, safety, on-time completion, inventory accuracy.
- Assist with budgeting, vendor coordination, and approving invoices.
- Support compliance with licensing, permits, and manufacturer warranty requirements.
Qualifications
- 2+ years in a supervisory or lead role in field services, building products, or related trades; garage door industry experience preferred.
- Working knowledge of overhead door systems, including springing, track types, operators, and basic door engineering principles.
- BS Degree in Construction or Business Management (or similar) preferred but not required.
- Strong scheduling, people leadership, and conflict-resolution skills.
- Proficiency with PC/Windows and Microsoft Office; experience with service/dispatch or inventory software is a plus.
- Valid driver’s license and clean driving record; able to pass background/drug screening as required.
Skills and attributes
- Customer-first mindset with clear, professional communication.
- Hands-on, safety-focused leader who can coach and lead in the field.
- Organized, detail-oriented, and comfortable prioritizing in a fast-paced environment.
- Analytical approach to KPIs, costs, and continuous improvement.
Physical and work requirements
- Ability to lift and carry 50lbs 80ft, and work with ladders, lifts, and power tools.
- Mix of office, warehouse, and field time; occasional early starts, late finishes, or Saturdays as needed.
Compensation and benefits
- Competitive salary (typical range varies by market and experience), plus performance bonus eligibility after one year.
- Health, paid time off, paid holidays, and 401(k) with company contribution.
- Company vehicle, phone, and computer provided for time and use directly associated with Carolina Overhead Doors
Brand voice and culture
We’re a safety-driven, customer-focused team that values craftsmanship, accountability, and teamwork. We take pride in doing the job right the first time and investing in our people to grow their skills and careers.
Pay: $60,000.00 - $90,000.00 per year
Benefits
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Education
- High school or equivalent (Preferred)
Experience
- Construction: 1 year (Required)
Ability to Relocate
- Goldsboro, NC 27530: Relocate before starting work (Preferred)
Work Location: In person
