Client Experience Manager

Client Experience ManagerLocation: Dubai, UAECompany: Office Square

Company Overview

Office Square is a leading provider of premium serviced offices, managed workspaces, enterprise office solutions, and business centres across Dubai and Abu Dhabi. Our portfolio includes prestigious business locations such as Marina Plaza, Dubai Marina; Al Fattan Business Hub, JBR; Aldar HQ, Abu Dhabi; and Nation Towers Mall, Abu Dhabi.

We are seeking an experienced Client Experience Manager who is responsible for delivering an exceptional customer experience by managing client relationships, ensuring smooth daily operations, and maintaining high service standards within the Business Center.

This role serves as the primary point of contact for tenants and visitors, ensuring client satisfaction, retention, and the efficient delivery of all business center services.

Key Responsibilities

• 1. Client Services & Experience
• Act as the point of contact for clients, members, and visitors, ensuring a professional and welcoming experience.
• Handle client inquiries, service requests, and minor escalations promptly and effectively.
• Build and maintain positive relationships with clients to support satisfaction, retention, and renewals.
• Conduct regular floor walkthroughs to ensure client comfort, cleanliness, and service standards.
• Coordinate move-ins, move-outs, and onboarding of new clients in collaboration with sales and operations teams.
• 2. Operations & Facility Management
• Support the daily operations of the business center, including reception services, meeting room bookings, mail handling, and visitor management.
• Ensure offices, meeting rooms, and common areas meet quality, cleanliness, and brand standards at all times.
• Coordinate with housekeeping, maintenance, IT support, and external vendors to ensure uninterrupted services.
• Monitor inventory of office supplies and consumables and place requisitions as required.
• Assist in implementing operational procedures, service guidelines, and process improvements.
• 3. Compliance, Safety & Security
• Ensure adherence to health and safety standards, fire safety protocols, and building security procedures.
• Conduct routine checks to identify maintenance or safety issues and coordinate timely resolution.
• Support emergency preparedness, incident reporting, and compliance documentation.
• 5. Reporting, CRM & Administration
• Maintain accurate records of client interactions, service requests, incidents, and maintenance activities.
• Update CRM and internal systems with client data, service tickets, and follow-ups as required.
• Assist in preparing daily, weekly, and monthly operational and client service reports.
• 6. Brand Representation & Engagement
• Uphold the brand image and always service culture of the business center.
• Support internal events, client engagement activities, and community-building initiatives.
• Represent the business center professionally in all client and vendor interactions.
• Requirements
• Bachelor's degree in Business Administration, Hospitality Management, Customer Service, or a related field.
• Minimum of 3–5 years of experience in customer experience, hospitality, serviced offices, business centers, coworking spaces, or property management.
• Previous supervisory or management experience is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office and CRM systems.
• Fluency in English is required;
• Arabic is an advantage.
• Key Performance Indicators (KPIs) Preferred Industry Experience
• Commercial Real Estate
• Serviced Offices
• Business Centres
• Flexible Workspace Operators
• Coworking Industry
• Property Developers
• Real Estate Brokerage Firms
• Compensation
• AED 6,000 per month (depending on experience)
• Visa and medical insurance as per UAE Labour Law.
• Annual leave and public holidays
• Biennial air tickets