CRM Product Owner

Under limited supervision, the Product Owner III is responsible for defining the overall process vision, and innovation, and helps guide the product development process. This role identifies the customer, stakeholder, and development team's needs and works with each cross-functional team. The Product Owner gathers feature requests, schedules releases, and coordinates sprints.

This role manages the development project from start to finish.

Job Duties

• Manages high-complexity products through the entire lifecycle, and supports decisions regarding enhancements throughout the lifecycle until product End of Life(EOL).
• Analyzes preferences and requests of customers and defines product features according to customer needs.
• Reviews and prioritizes backlog for sprint planning, including coordination of dependencies.
• Reviews user story quality and performance in production environment.
• Analyzes the impact of proposed solutions across the business, develops use cases to explain business requirements to the IT team, and contributes a business process perspective during design review.
• Leads the product functional design process based on knowledge of the users and technology.
• Owns, develops and executes product roadmap.
• Collaborates with business owners, product scrum team, and stakeholders to establish timelines, workflows, and goals.
• Assists the scrum and product development team to meet the objectives of each sprint.
• Participates in design sessions to gain insights into end user and customer needs.
• Proliferates best practices from releases across Portfolio and BU's.
• Works with users to understand customer experience, at both a tactical and transactional level.
• Designs standard program management practices and collaborates with and mentors other members of the product management org.
• Performs other duties as assigned.

Education & Experience

Typically requires a bachelor's degree and five (5) to eight (8) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Strong analytical and problem-solving skills with a demonstrated ability to identify, analyze, and synthesize product use data and use that data to drive decisions.
• Ability to lead, motivate and direct a workgroup.
• Strong verbal and written communication skills with the ability to effectively communicate with technical and non-technical audiences.
• Strong presentation skills.
• In-depth knowledge of Agile methodologies.
• Strong knowledge of the product lifecycle, business processes, system development, and process improvements.
• Strong relationship-building skills.
• Ability to foster a climate conducive to establishing positive working relationships with stakeholders.
• Mentoring/Coaching skills. Negotiation skills.
• Financial and analytical experience.
• Accurate and precise attention to detail.