CloudOps and DevOps Engineer

Required skills and experience

Cloud Platforms

. Hands-on experience in cloud operations across AWS, Microsoft Azure and Google Cloud Platforms.

. Good understanding of common cloud services such as compute/VM/EC2, VPC/VNet/networking, IAM/RBAC, storage, monitoring/logging, managed databases and backup services.

Monitoring & Observability

. Experience using monitoring and logging tools such as AWS CloudWatch, Azure Monitor, GCP Cloud Monitoring/Logging, Elastic/Kibana and, where applicable, Prometheus/Grafana.

. Ability to review alerts, dashboards and logs for operational troubleshooting.

. Experience in alert handling, incident escalation and dashboard-based health checks.

DevOps & Automation

. Working knowledge of GitLab, CI/CD pipelines, shell scripting or Python scripting.

. Familiarity with Infrastructure-as-Code concepts such as Terraform or CloudFormation.

. Good understanding of container platforms such as Kubernetes and Docker.

. Ability to understand existing automation, scripts and pipelines and provide SOP-based support.

. Experience in managing the CI/CD pipelines using tools like GitLab CI, or Azure DevOps. Good understanding of Application and Code scanning tools like FOD, SonarQube, Nexus-IQ.

ITSM & ITIL

. Strong understanding of ITIL processes including Incident Management, Service Request Fulfilment, Change Management, Problem Management and Knowledge Management.

. Experience using ITSM tools such as Jira/JSM and ServiceNow.

. Ability to maintain proper ticket updates, escalation notes and closure documentation.

Security Operations

. Understanding of RBAC, least-privilege access, MFA/2FA support, security patch coordination, SIEM alert handling, log collection and vulnerability/advisory coordination.

. Familiarity with CyberArk, Commvault or similar enterprise security/backup tools is preferred.

Qualifications:-

. Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.

. Proven experience of 3+ years in cloud operations, Cloud Ops, DevOps or platform operations.

. Experience supporting production cloud environments.

. Good communication and coordination skills to work with L1, L2, Engineering, Product Ops and customer stakeholders.

. Ability to work with SOPs, runbooks, operational workflows and escalation matrices.

. Ability to support business-hours operations and participate in 24x7 high-severity incident support as required.

Preferred Certifications:-

. AWS Certified Sys Ops Administrator / Solutions Architect (Minimum)

. ITIL Foundation

Good to have the certifications below

. Microsoft Azure Administrator /Azure Solutions Architect

. Google Associate Cloud Engineer/ Professional Cloud Engineer

. Kubernetes certification such as CKA / CKAD

. Hashi Corp Terraform Associate

Tools & Technologies:-

. Cloud Platforms: AWS, Microsoft Azure, Google Cloud Platform

. Monitoring & Observability: AWS CloudWatch, Azure Monitor, GCP Monitoring / Logging, Elastic / Kibana, and where applicable Prometheus / Grafana

. ITSM Tools: Jira / Jira Service Management, ServiceNow and Confluence

. CI/CD & Dev SecOps: GitLab CI/CD pipelines, Kubernetes, Docker

. IaC: Terraform / CloudFormation

. Automation & scripting: Python, Bash, PowerShell or equivalent

. Others: CyberArk, Commvault, Standard Build Image / SBI, GCC Dev Forum, PIM, BaaS+, SCA or similar common services