Are you a driven, passionate, and growth-oriented professional? Are you someone who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of employees who are spirited and diverse? If you can say yes to these questions, we want to meet you, so apply now!
We are looking to fill a Healthcare Operations Manager I position in our Central Equipment Services (CES) Department to work at our client location in Boston, MA. Schedule is Sunday-Thursday, 10:30pm-7:00am.
Job Summary
The Healthcare Operations Manager I - CES is responsible for overseeing daily operations of the Central Equipment Services Department (CES), ensuring compliance with industry standards, promoting efficient management practices, managing daily operations to deliver high-quality client and patient care while maintaining operational excellence. This is a "working Manager" role.
You role up your sleeves and work alongside the Team. This position offers an opportunity to contribute to the improvement of healthcare services in a dynamic environment.
General
Duties
- Team Coordination & Support
- Leads from the frontline on the field, working directly with the team while promoting teamwork/team building with a positive attitude.
- Coaches, mentors, and trains staff in the department.
- Assigns a trainer, verifies, and signs off on OJTs and new hire training documents, submitting them to HR for record retention.
- Handles day-to-day conversations, reassignments, and issues with the staff, ensures staff completes tasks safely, efficiently and within compliance.
- Keeps organizational culture in mind when making day-to-day decisions.
- Reporting
- Ensure the integrity and organization of SOPs, operational systems, workflows, departmental paperwork, inventory, workspaces, and devices.
- Generates comprehensive shift reports for Senior Leadership daily.
- Proactively communicates with leadership regarding potential staff and client issues before they escalate; seeks guidance on action steps.
- Main point of contact for all software issues or enhancements.
- Test and validate processes prior to rollout.
- Delegate as needed.
- Produces any operational reports as requested.
- Operations & Safety
- Maintain a mindset of constant improvement; proactively assess for opportunities to enhance operations and safety.
- Conducts operational and safety audits to ensure proper protocols are adhered to.
- Full accountability for all departmental assets, processes, performance, scheduling, workflow creation, trainings, timecards, outcomes, and KPIs.
- Build relationships with clinical leadership in the capacity of owning operations issues before escalation.
- Report up as needed.
- Departmental Specifics
- Dispatches orders while on shift, delegates as needed.
- Completes and manages requisite paperwork for rental and specialty equipment.
- Collaborate with HTM on inspection control and necessary repairs
- Ensures PAR Levels are adequately filled.
- Ensures equipment is not blocking egress or hallways, ensures safety for all of BCH.
- Assumes departmental phone/email responsibility while on shift.
- Communicates critical personnel issues to Senior Leadership for escalation to staffing vendor.
- Handles operational issues and proactively communicates with nursing staff.
- Communicates issues with vendors through appropriate channels.
- Conducts transition check-ins with management team at shift exchange.
- Proactively plans for operational constraints to ensure the best possible service levels.
- Identifies challenging units to have strategic conversations focused on the betterment of our operation.
- Leverages data to inform operational practices, coach staff, and identify areas for growth.
- Qualifications & Requirements
- Associate or bachelor’s degree preferred
- 1-3 years’ experience in Operations Management or Customer Service Management
- Flexibility in schedule is a must; our operations are 24/7/365 days a year
- Possess strong computer skills including Microsoft Office Suite
- Proficient in reading, writing, and verbally communicating in English
- Spanish and Portuguese speakers are a plus
- Ability to organize and prioritize tasks as administered
- Ability to move quickly throughout the facility
- Ability to stand for long periods of time
- Ability to frequently push, pull, carry, and/or lift a minimum of 50 lbs.
- Successfully pass a background check
- Provide vaccination records in a timely manner
- Possess a valid Driver's License and have dependable transportation
- Eligible to work in the US and provide required I9 documentation
- The above statements are intended to describe the general nature and level of work being performed by the employee assigned to this classification.
- Descriptors within are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this position.
- About Health
- Ops Inc.:WE HELP ALL EMPLOYEES ACCOMPLISH THEIR PROFESSIONAL, PERSONAL & FINANCIAL GOALS THROUGH THE WORK WE DO TOGETHERHealth
- Ops, Inc. is a rapidly growing company headquartered in the Greater Boston Area.
- We are the premier business partner to the most prestigious health-care institutions.
- We promote growth from within and instill our company's values in our ever-expanding business.
- Our employees are energetic, friendly, and proactive in helping our organization build its brand and ensure our clients’ needs are being met.
- OUR MISSION is to transform patient care by challenging convention and streamline processes, OUR VISION is to reshape healthcare as the preeminent partner in support operations, and OUR CORE VALUES are Compassion, Integrity, Innovation, Adaptability and Impact.
Benefits
Paid WeeklyMedical/Dental/VisionPTOEmployee Assistance Program401K Plan with Employer MatchCommuter Parking Assistance
Equal Employment Opportunity
- Health
- Ops, Inc. is proud to be an equal opportunity employer.
- It is the policy of Health
- Ops, Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
- In addition, Health
- Ops, Inc. will provide reasonable accommodation for qualified individuals with disabilities.
Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. Agencies should not reach out directly to Hiring Managers or members of HealthOps, Inc. Management/Executive team.
Job Type: Full-timePay: $55,000.00-$75,000.00 per year
