UAE - Operations Executive

Who We Are

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals.

Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

Role Summary

The role of the Operations Executive will be to coordinate and manage all crew-related operational activities for assigned vessels, ensuring timely crew planning, documentation, mobilization and smooth communication between vessels, crew members, manning agencies, and internal departments. The role ensures efficient crew deployment while maintaining compliance with company policies.

Contract: Permanent

Location: Dubai, UAE (On-Site)

Key Responsibilities

• • Deliver high service standards by proactively driving improvement and change.
• Work flexibly across time zones and outside office hours with a positive, team-oriented approach.
• Coordinate port operations, including vessel attendance and government-related contracts.
• Plan and deploy crew in line with vessel schedules, managing visa documentation and compliance.
• Communicate effectively with customers, vendors, manning agents, vessels, hotels, drivers, and internal teams.
• Identify, implement, and record cost-saving initiatives without compromising service quality.
• Maintain compliant vessel files, SOPs, and handle complaints in line with company procedures.
• Source materials from reliable vendors, maintain and assess the vendor database with due diligence.
• Validate delivery notes and vendor invoices, report discrepancies, and submit documentation to Finance.
• Respond promptly to escalations, engaging directly with customers to resolve issues.

Candidate Requirements

• Excellent communication skills (written and verbal)
• Basic knowledge on crew movements
• Strong organisational and planning skills
• Ability to coordinate multiple crew changes simultaneously
• Problem-solving and decision-making skills under time pressure
• Ability to work under pressure and meet tight deadlines
• Ability to handle emergencies and last-minute changes efficiently
• Ability to work independently as well as part of a team
• Bachelor’s degree
• Proficiency in MS Office applications (Excel, Word, Outlook)
• Flexible working in shifts (night shift)

You will receive

A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:

• A place to grow your career - we’ll help you set big goals and exceed them.
• Competitive salary package.
• Work with talented, committed, and supportive teammates.
• Value Award celebration events.

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

#WeAreInchcape

Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.

Additional Information

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.

#LI-Onsite