Service Sales Support Specialist, ELSE

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to

Service Sales Manager

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Your role and responsibilities

To support the Sales organization and customers through the proposal process by providing accurate technical descriptions, competitive cost determination, and high-quality documentation for Standard (STD) and Configure-to-Order (CTO) offerings — serving as a trusted technical resource that enables effective sales execution and superior customer experience.

The work model for the role is: Onsite

This role is contributing to the Electrification Services (ELSE) in UAE.

You will be mainly accountable for

• Demonstrating strong technical knowledge of Medium Voltage (MV) and Low Voltage (LV) electrical distribution networks, including switchgear, protection relays, and associated electrical equipment
• Providing expert technical and commercial guidance on ABB's Electrification Service portfolio solutions
• Supporting sales teams during customer meetings, technical presentations, negotiations, and bid clarifications by leveraging product, service, and application expertise
• Preparing and coordinating high-quality technical and commercial proposals aligned with customer requirements, ABB guidelines, and business objectives
• Ensuring all proposals meet commercial, legal, technical, and pricing standards while maintaining competitiveness
• Developing solution costing, assessing commercial viability, and contribute to bid/no-bid decisions and risk assessments
• Coordinating internal and external resources to ensure timely delivery of accurate and competitive offers
• Providing technical and commercial support to the sales organization to develop optimized, customer-focused service solutions
• Coordinating customer communication and follow-ups to enhance customer engagement and improve win rates on Life Cycle Management (LCM) services with key accounts
• Analyzing customer requirements and translating them into tailored technical and commercial solutions

Qualifications for the role

• Bachelor’s degree in electrical engineering or equivalent professional qualification
• Minimum 5+ years of hands-on experience in solutions tendering and proposal development
• Strong English communication and negotiation skills (written and verbal) — essential
• Strong technical expertise in MV/LV electrical distribution networks and switchgear applications
• Background in digital solutions or Industry 4.0 technologies
• Strong expertise in selling advisory services and Life Cycle Management (LCM) solutions
• Experience with sales enablement tools and CRM platforms
• Familiarity with market analysis and competitive positioning methodologies
• Innovative & Strategic Thinking — Out-of-the-box mindset with interest in exploring new ideas and building strong customer relationships
• Problem Solving — Exceptional analytical and problem-solving skills with ability to find creative solutions
• Ownership & Dedication — Relentless commitment to excellence, attention to detail, and willingness to go the extra mile
• Collaboration & Relationship Building — Solutions-oriented approach with proven ability to develop and manage customer relationships across internal and external stakeholders
• Networking & Communication — Excellent networking skills and strong interpersonal abilities
• Customer Focus — Proven ability to understand customer needs and deliver tailored solutions

What’s in it for you?

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward

Benefits

ABB offers a full range of benefits to help you thrive at work and beyond.

• Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what’s next. Run What Runs the World.

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Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.