Technical Program Manager, contract (Gaming)

Our client is a leading global technology company operating one of the world's largest digital platforms. They are looking for an experienced Technical Program Manager to lead platform operations, streamline large-scale review workflows, drive operational excellence, and improve the reliability and efficiency of developer support processes through automation and AI-enabled solutions.

This is a 1-year contract role.

Responsibilities

• Lead end-to-end operational management of platform review workflows, including quality, policy, application reviews, and developer support processes.
• Define, monitor, and improve operational KPIs, SLAs, throughput, and quality metrics across review pipelines.
• Identify operational bottlenecks and implement process improvements, automation, and AI-driven solutions to improve scalability and reduce manual effort.
• Partner with cross-functional teams including Product, Engineering, Policy, Trust & Safety, and Quality to drive operational excellence.
• Develop and maintain operational playbooks, escalation procedures, and governance frameworks.
• Lead incident management, root cause analysis, and resolution of operational issues.
• Build dashboards and executive reporting to provide visibility into operational health and performance.
• Support planning and execution of cross-functional technical programs by managing milestones, timelines, risks, and dependencies.

Requirements

• 10+ years of experience in Technical Program Management, Operations Program Management, Platform Operations, QA Operations, or Developer Support.
• Prior experience in the gaming industry or e-commerce industry with hands-on experience in improving quality of products will be good to have.
• Experience with gaming platforms, app marketplaces, or digital content review ecosystems will be good to have.
• Proven experience managing large-scale operational workflows, service queues, SLAs, and cross-functional programs.
• Strong project and stakeholder management skills with the ability to coordinate multiple teams simultaneously.
• Experience creating operational metrics, dashboards, and performance reporting.
• Comfortable working with operational dashboards, tracking systems, and collaboration tools.
• Exposure to AI tools and workflow automation technologies.