Data Labeling Analyst II

We are seeking a highly skilled and detail-oriented Content Moderation and Quality Assurance Specialist to join our team as a Contingent Worker (Contract). The successful candidate will be responsible for training cutting edge AI models for content moderation, for ensuring the quality and accuracy of content moderation decisions, creating golden sets, calibrating vendor sites, and managing vendor relationships.

This is an excellent opportunity for someone who is passionate about content moderation and quality assurance to make a meaningful impact on our organization.

This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potentially objectionable material. Ii.e. child exploitation, graphic violence, animal abuse, self-injury and other content which may be considered offensive or disturbing.

Responsibilities:-

• Content Moderation Quality Assurance: Review and evaluate content moderation decisions made by vendors to ensure accuracy, consistency, and adherence to policies and guidelines.
• Golden Set Creation: Develop and maintain golden sets of content to test and calibrate vendor performance, ensuring that they meet our quality standards.
• Vendor Site Calibration: Collaborate with vendor sites to identify areas for improvement, provide feedback, and implement calibration plans to enhance their performance.
• Process Improvement: Identify opportunities to improve content moderation processes, workflows, and tools, and collaborate with internal stakeholders to implement changes.
• Data Analysis: Analyze data and metrics to identify trends, patterns, and insights that inform quality assurance strategies and vendor performance.
• Communication: Communicate effectively with internal stakeholders, including operations teams, policy teams, and leadership, to ensure alignment and collaboration on quality assurance initiatives.
• Training and Development: Participate in training and development programs to stay up-to-date on policies, procedures, and industry best practices.

Working Conditions

• This role will be performed in an office setting
• Must be able to work in a fast-paced environment with multiple priorities and deadlines.
• This role is expected to encounter and engage with graphic or objectionable content

Minimum Years of Experience :- 4+ years of experience in content moderation, quality assurance, or a related field.

Candidate Requirements

Must-Have Hard Skills

1. Strong understanding of content moderation policies, procedures, and guidelines.

2. Excellent analytical, problem-solving, and communication skills. Ability to work independently and collaboratively as part of a team.

3. Strong attention to detail and ability to maintain accuracy in a fast-paced environment.

4. Experience working with vendors or external partners preferred.

5. Familiarity with data analysis and reporting tools preferred.

Nice-to-Have Skills

1. Experience with content moderation platforms and tools.

2. Certification in content moderation or a related field

3. Knowledge of industry best practices and standards for content moderation and quality assurance.

Additional Information

How many rounds of interviews:- 1 round- potentially 2

Types of Interviews: Behavioral/Screening

Duration: 30 minutes