Business Intelligence Analyst/ Systems Analyst/ Data Analyst

I. DESCRIPTION OF SERVICES

The Specialist position is rarely selected and should only be considered after all other levels have been exhausted. The Specialist position is considered an expert position that has a comprehensive and authoritative knowledge of or unique skillset in a particular area. The Business Intelligence Analyst use data to figure out market and business trends for companies to increase profits and efficiency.

They may work directly for a company or as a consultant. They able to look at large chunks of data and understand trends, and then communicate those trends to the company.

The Department of Information Resources (DIR) requires the services of a Business Intelligence Analyst Specialist hereafter referred to as Worker, who meets the general qualification of Business Intelligence Analyst Specialist, Emerging Technologies and the specifications outlined in this document for Health and Human Services Commission (HHSC) Information Technology.

All work products resulting from the project shall be considered “works made for hire” and are the property of the HHSC. HHSC may include pre-selection requirements that potential Vendors (and their Workers) submit to and satisfy criminal background checks as authorized by the Texas law. HHSC will pay no fees for interviews or discussions, which occur during the process of selecting a Worker(s).

HHSC IT is doing a targeted data curation in the Performance Management & Analytics System (PMAS) for Medicaid Reporting on Medicaid Personal Care Services.

This development effort will utilize an agile methodology based upon the approach currently in use at HHSC for the Performance Management & Analytics System (PMAS).

As a senior analyst and tester on the agile development team, the worker responsibilities may include:

Overview

The Worker will serve as a senior Business/Systems analyst gathering business and technical requirements, data requirements, business rules, acceptance criteria, including non-visualization business requirements, and then translating to test plans, test scenarios and test cases for a full requirements traceability matrix.

The worker will facilitate integration of technical data sources across the Health and Human Services (HHS) departments and agencies. This role empowers HHS staff to effectively develop complex queries, often using AI prompting techniques to access, synthesize, and report accurate data for official, agency reporting and strategic decision-making.

The ideal candidate has strong analytical skills, a deep understanding of HHS programs and data, strong history of BI/DW development, and exceptional communication abilities to bridge the gap between technical data systems and operational users in the emerging context of AI.

Responsibilities

Requirements and Testing

o Work with program areas and project sponsor to gather business requirements and translate into technical specifications.

o Lead as Test Manager creating test plans and test cases that integrate from Agile sprint cycles, epics and stories, as well as Waterfall project plans and all project artifacts

o Translate complex data requests and operational requirements into clear, actionable queries for AI against complex analytics data sources.

o Explain technical findings and data limitations in simple, non-technical language to end-users.

AI Prompting and Data Synthesis

o Develop and refine effective AI prompts and query strategies to retrieve and synthesize data accurately from complex datasets.

o Guide non-technical users in crafting precise prompts to get the data they need, ensuring fidelity and accuracy.

o Develop a library of standardized prompts and query templates for common reporting needs.

Data Reporting and Visualization

o Extract, integrate, and analyze data from multiple complex internal and external sources to support HHS program needs.

o Collaborate with end-users and performance analysts or IT internal leaders to create and validate reports, dashboards, and data visualizations for program monitoring and official reporting.

o Provide subject matter expertise on validating output from AI, particularly with respect to identifying and mitigating hallucinations.

o Ensure all data outputs adhere to agency reporting standards, data governance, and compliance regulations.

Data Literacy and Training

o Champion data literacy across the organization by developing and conducting AI training sessions for non-technical staff.

o Create clear, comprehensive documentation and tutorials on using AI tools for data synthesis.

o Promote a data-driven culture by enabling and empowering all employees to effectively utilize data and AI.

Collaboration and Problem-Solving

o Work closely with data engineering, IT, and Program teams to troubleshoot data-related issues and address inconsistencies and mitigation strategies.

o Provide expert guidance to program staff on interpreting data trends and answering complex data questions.

o Stay up to date on new AI and data analytics tools and techniques to continuously improve data access, data quality and reporting.

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements

Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

• Required: The candidate must have 10+ years of experience gathering business requirements and translating complex data requests and operational requirements into clear, actionable queries for complex analytics data sources.
• Required: The candidate must have 10+ years of experience explaining technical findings and data limitations in simple, non-technical language to business users and stakeholders.
• Required: The candidate must have 10+ years of experience in a senior Data Analyst, Business Systems Analyst, Business Intelligence Analyst, or Data Liaison role.
• Required: The candidate must have 10+ years of strong hands-on experience using SQL for data extraction, data manipulation, and complex data analysis.
• Required: The candidate must have 10+ years of experience collaborating with end users, performance analysts, and IT teams to create, validate, and maintain reports, dashboards, and data visualizations for program monitoring and official reporting.
• Required: The candidate must have 10+ years of excellent verbal and written communication, presentation, and interpersonal skills, with the ability to effectively engage technical and non-technical stakeholders.
• Required: The candidate must have 10+ years of experience developing reports, dashboards, and data visualizations using Power BI and/or Tableau.
• Preferred: The candidate should have 5+ years of experience working with Business Intelligence and Data Warehouse environments.
• Preferred: The candidate should have 5+ years of experience working in a health and human services, healthcare, government, or similarly regulated environment with a strong understanding of program data and reporting requirements.
• Preferred: The candidate should have 5+ years of experience implementing or supporting data governance and data quality initiatives.
• Preferred: The candidate should have 2+ years of experience promoting data literacy by developing and delivering training sessions for non-technical staff.
• Preferred: The candidate should have 2+ years of experience training, mentoring, or coaching staff with varying levels of data literacy and technical expertise.
• Preferred: The candidate should have at least 1 year of experience creating AI prompt catalogs using Python and tools such as Streamlit.
• Preferred: The candidate should have at least 1 year of experience applying responsible AI practices and ensuring compliance with organizational or agency AI standards.

Pay: $65.00 - $85.00 per hour

Benefits

• Health insurance

Work Location: In person