Information Systems Analyst

Position InformationThe City of Chico is currently recruiting to fill 1 vacancy for an Information Systems Analyst. This is not a remote position; all work will be performed on City property.

Under direction, provides professional support to the City’s technology programs in diverse capacities including business applications modification and maintenance, network or communications infrastructure design, implementation, and administration, and website development and management; responds to complex user support problems; monitors system performance to ensure performance and reliability standards are met; coordinates assigned activities with other departments and outside agencies; provides highly technical staff assistance to management staff in area of expertise; and performs related duties as assigned.

Supervision Received and ExercisedReceives direction from assigned supervisory or management personnel. Exercises no direct supervision over staff.

Job Description

This journey level classification is responsible for independently performing professional duties in support of the City’s information systems and technology programs. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

This class is distinguished from the Senior Information Systems Analyst in that the latter performs the more complex work assigned to the series and provides technical and functional direction over lower-level staff.

Examples of Typical Job Functions (Illustrative Only)Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations where appropriate so qualified employees can perform the essential functions of the job.

Provides analytical support to City-wide technology programs in diverse technology areas including, but not limited to, business applications modification and maintenance, network or communications infrastructure design, implementation, and administration, and website development and management.

Troubleshoots, diagnoses, and maintains complex enterprise network systems; monitors and maintains servers; ensures system integration for operability across multiple platforms and technologies.

Monitors technology systems to evaluate reliability, conformance to performance metrics, and overall availability; tests, installs, implements, maintains, and modifies a diverse range of system hardware and software; confers with clients to determine needs and system configurations; defines and performs primary testing of enhancement/upgrades before release to users.

Provides professional support to a diverse range of business applications; evaluates and creates programs or databases for processing data; schedules application installation and upgrades; and works with departments to automate manual processes.

Designs and updates website front end systems; analyzes web content needs for departments and implements web-based products and applications; develops and maintains website policies and procedures; coordinates interdepartmental data sharing and system integration.

Participates in enterprise systems security; installs system security hardware, software, and related devices; monitors security system to identify any breaches; activates procedures and responses to system security issues; provides recommendations to mitigate risk.

Receives and manages work orders; troubleshoots and resolves enterprise system software, hardware, workstation, server, database, peripherals, and infrastructure issues. Conducts systems analysis in the design, implementation, maintenance, and upgrades of enterprise information system and related applications, utilities, hardware, and peripherals.

Identifies system deficiencies or additional resource requirements; develops and implements modified or enhanced systems to increase their efficiency, reliability, and availability; implements, tests, and evaluates the effectiveness of solutions.

Prepares user documentation, including flow charts, standard operating procedures, user guides, and training materials; trains and instructs users in the use of technology and applications.

Assists in the development and implementation of technology related protocols, policies, procedures, and operating standards. Conducts research and stays current on new trends and innovative solutions for technology programs; recommends new technologies to improve the operational technology effectiveness and services. Observes and complies with all City and mandated safety rules, regulations, and protocols.

Performs other duties as assigned.

Qualifications

• Knowledge of:
• Operations, services, and activities of integrated information systems.
• Operational characteristics of a diverse range of hardware and software systems.
• Principles, methods, and techniques used in designing, developing, testing, and implementing software applications.
• Methods and techniques of evaluating business need requirements to provide technology solutions.
• Principles, practices, methods, and techniques of troubleshooting, diagnosing, and resolving hardware and software, and network/telecommunication system issues.
• Principles and practices of workflow analysis.
• Database development and administration concepts including data conversion and file management.
• Website design, development, and content management practices.A diverse range of programming languages for assigned technology area.
• Principles and practices of technical problem solving.
• Research techniques, methods, and procedures.
• Technical report writing practices and procedures.
• Principles and procedures of recordkeeping and reporting.
• City and mandated safety rules, regulations, and protocols.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
• Ability ToProvide professional support to a diverse range of the City’s technology programs.
• Perform complex duties in the installation, configuration, administration, and maintenance of technology systems hardware and software in assigned program areas.
• Participate in the design, development, testing, and implementation of new technology systems.
• Evaluate, research, and diagnose complex user issues and recommend solutions.
• Work with end users to develop enhanced applications for business process automation.
• Document, review, assess, improve, and implement system processes.
• Participate in the development and implementation of technology policies, procedures, and protocols.
• Monitor systems operational effectiveness, reliability, or security vulnerability, and respond accordingly.
• Integrate technology solutions across multiple platforms.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies, and procedures, and standards relevant to work performed.
• Plan, develop, and facilitate end user training.
• Prepare clear and concise technical documentation.
• Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education And Experience

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

EducationEquivalent to bachelor’s degree from an accredited college or university with major coursework in computer science, information systems, or a related field.

ExperienceTwo (2) years of increasingly responsible experience providing professional support to information systems in assigned program area.

Licenses And CertificationsPossession of a valid California Driver’s License, to be maintained throughout employment.

Additional Information

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.

Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

Environmental ConditionsEmployees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The City of Chico offers a wide range of employee benefits. Benefits are subject to negotiations with employee organizations and may vary with individual bargaining units. For a summary of benefits, please visit the City of Chico website at: City of Chico - Employee

Benefits

01 What is the highest level of education you have completed?

• High school diploma or equivalent
• Some college, no degree
• Associate degree
• Bachelor's degree
• Master's degree or higher02Have you completed college-level coursework in computer science, information systems, management information systems, or a closely related field?

YesNo03How many years of paid, professional-level experience do you have providing technical support and software/network administration for information systems?

Less than 1 year1–2 years3–4 years5–6 years7+ years04Briefly describe your experience with network and systems administration, including specific technologies (e.g., firewalls, switching, Active Directory, Microsoft 365, virtualization).05This position may require occasional after-hours and on-call support in response to system outages or emergencies. Are you able to provide this support when needed?

YesNo Required Question