Manager, Customer Experience

London, UK; Remote - United Kingdom | Technical Solutions Management

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team.

At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Summary

The vision of the Customer Experience Management (CEM) team is to connect Wiz value to top customer initiatives to outpace the competition, facilitate healthy product adoption, and drive revenue growth. CEMs manage organizational change management by removing adoption roadblocks, increasing customer stakeholders invested in Wiz, and delivering value realization to our most valued customer accounts.

As a Manager, CEM you will be leading a team of CEMs. Ideal candidates will exhibit high levels of business acumen all the while maintaining a customer-first approach. You will streamline strategy and communications between sales, customer success and operations leadership to ensure long term retention of customers.

Operating in a strategic 'player-coach' capacity, you will also maintain direct CEM ownership over a select few key accounts. This hands-on connection ensures you remain grounded in the customer experience, allowing you to personally pilot and refine new strategic 'plays' before scaling them across your broader team.

Join Wiz as a Manager, CEM to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth.

What You’ll Do

• Lead, mentor, and motivate a team of CEMs working with our most strategic customers.
• Provide the team with tactical and strategic guidance to ensure delivery of exceptional service, value realization, and project execution strategies to customers in your region.
• Actively manage and serve as the primary CEM for a small targeted portfolio of Strategic Accounts.
• Drive CEM strategy and customer deliverables to continuous grow impact of your team.
• Achieve or exceed quarterly revenue goals, tied to retention, growth, and adoption.
• Maintain and report accurate customer health and project status within region while collaborating with sales peers.
• Work with TAM leaders to drive customer outcomes and develop aculture of collaboration, learning, and success.
• Identify and activate strategies to proactively identify and grow valuewithin accounts.
• Collaborate effectively cross functionality with key teams including Deal desk, Legal and Operations.
• Act as an escalation point for team around at-risk customers

What You’ll Bring

• 5+ years of experience as a CSM, CEM, PM or related customer facing revenue focused role ideally within security or cloud.
• 3+ years of experience managing Post Sales – Customer Success or Services roles focused on Fortune 100 accounts.
• Proven track record of mentoring and managing high-performing revenue teams.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
• Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings with agility

Location

We are focused on candidates located in London (UK/I) or Paris (France).

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Wiz is an equal opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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