Regional Facilities and Operations Manager

Title: Regional Facilities and Operations Manager

Location: Dearborn Admin Bldg., Seattle, WA

Department: Facilities & Operations

Reports To: Director of Facilities and Risk Management

Supervises: Facilities staff for entire organization

FLSA Status: Salary, Exempt

Salary Range

$84,000 - $126,000

About the Position

The Regional Facilities and Operations Manager oversees the operational integrity, maintenance, and functionality of Evergreen Goodwill's facilities across assigned regions. This role ensures safe, efficient, and well-maintained environments for staff, customers, and program participants.

In addition to managing the facilities organization, the Regional Facilities and Operations Manager is responsible for janitorial services across all retail and administrative locations, ensuring cleanliness, sanitation, and compliance with environmental and safety standards.

The role partners closely with store operations, procurement, and the risk & safety teams to maintain operational excellence across all facilities.

Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• • Oversees facilities and janitorial staff/vendors across multiple regions, ensuring timely and high-quality work completion.
• Oversees janitorial services for all retail, warehouse, and administrative facilities.
• Develops cleaning and sanitation schedules, ensuring consistent quality standards.
• Negotiates and manages contracts with janitorial vendors, including scope, pricing, and performance reviews.
• Conducts regular inspections and audits to ensure service levels meet organizational expectations.
• Implements environmentally responsible cleaning practices that align with Evergreen Goodwill's sustainability goals.
• Collaborates with the Director of Facilities and Risk Management to plan and manage regional capital projects, remodels, and new store openings.
• Develops and manage project schedules, budgets, and documentation for facility team.
• Manages vendor relationships, procurement processes, and maintenance agreements.
• Ensures facilities meet regulatory compliance for fire safety, ADA accessibility, and environmental standards.
• Partners with Safety, Procurement, and Retail Operations teams to identify process improvements and cost-saving opportunities.
• Leads initiatives to reduce waste, energy consumption, and maintenance costs.

Builds a positive, inclusive, and performance-oriented culture within the team

• Provides coaching, training, and performance feedback to direct reports.
• Promotes a strong safety culture, ensuring adherence to Evergreen Goodwill's safety standards and procedures.

Fosters collaboration across departments to support organizational mission and operational excellence.

Supervisory Responsibilities

• • Carries out supervisory responsibilities in accordance with Evergreen Goodwill policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Partners with People & Culture team as needed.

Position Requirements (Qualifications under the Americans with Disabilities Act)

To successfully perform this job, individuals must be able to complete each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Education and Experience

• • High School diploma or GED required; Associate's or Bachelor's Degree in Construction Management, Facilities Management, or related field preferred.
• 10+ years of experience in facilities management, construction, or building operations, including 3-5 years of supervisory experience.
• Demonstrated knowledge of building systems (HVAC, electrical, plumbing, lighting, roofing, & fire protection) .
• Experience managing janitorial services or custodial operations across multiple locations preferred.
• Strong project management experience, including budgeting, scheduling, and vendor coordination.
• Proficiency in maintenance management software and Microsoft Office suite.

Certificates, Licenses, or Registrations

• • Valid WA State driver's license with a good driving record and proof of insurance.

Skills and Abilities

• • Exceptional leadership and communication skills with the ability to manage cross-functional teams.
• Strong problem-solving, time management, and prioritization skills.
• Ability to manage multiple concurrent projects with minimal supervision.
• Excellent interpersonal and collaboration skills.
• Commitment to continuous improvement and operational excellence.
• Demonstrated ability to uphold Evergreen Goodwill's values of inclusion, integrity, and service.

Physical and Environmental Requirements

• • Ability to lift and carry up to 50 pounds.
• Frequent standing, bending, kneeling, climbing, and walking across varied surfaces.
• Ability to travel regularly across regions (King, Snohomish, Skagit, Whatcom, Kitsap Counties).
• Flexible schedule, including occasional evenings and weekends.
• Work environments include retail stores, donation centers, and office locations.

Everyone Is Welcome

When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.

Why work at Evergreen Goodwill?

• • A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee Assistance Program (EAP)
• Career Advancement Opportunities
• Paid Job Training

EEO Statement

Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or any other protected status under applicable law.

Job Family: Facilities

Job Function

Salaried

Pay Type: Salary

Min Hiring Rate: 84000

Max Hiring Rate: 126000

Skills

Americans with Disabilities Act (ADA), Budgeting, Building Systems, Capital Project, Coaching, Communication Skills, Construction, Construction Management, Continuous Improvement, Contract Management, Contract Negotiation, Cost Control, Cross-Functional, Custodial Services, Disciplinary Action, Documentation, Driver's License, Electricity, Employee Assistance Plan, Environmental Compliance, Establish Priorities, Facilities Management, Fire Safety, Flexible Spending Accounts, Funding, HVAC, Health Plan, High School Diploma, Insurance, Interpersonal Skills, Leadership, Lift/Move 50 Pounds, Maintain Compliance, Microsoft Office, Multitasking, New Store Openings, Operational Improvement, Operations Management, Organizational Development/Management, People Management, Performance Analysis, Performance Reviews, Plumbing, Prescription Drugs, Pricing, Problem Solving Skills, Process Development, Process Improvement, Project/Program Management, Purchasing/Procurement, Quality Metrics, Remodeling, Retail, Retail Operations, Risk, Risk Management, Roofing, Safety Compliance, Safety Process, Safety Standards, Sanitation, Schedule Development, Supplier Relationship Management (SRM), Sustainability, Team Lead/Manager, Team Player, Time Management, Training/Teaching, Vendor/Supplier Planning, Vendor/Supplier Relations, Vendor/Supplier Selection, Warehousing, Willing to Travel

About the Company

Evergreen Goodwill of Northwest Washington