Order Taker – In-Room Dining

Company Description

DELANO DubaiEnnismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic DELANO brand to the UAE for the first time. When DELANO South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality.

DELANO was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world.

Guided by the same principles that propelled the original DELANO to icon status, DELANO Dubai will usher in a new era of sophisticated style and elevated service to the UAE.Located on the pristine shores of Bluewaters Island, the DELANO Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.

Job Description

As an IRD Order Taker at DELANO Dubai, you will be the key link between guests and in-room dining service, ensuring every order is handled with precision, warmth, and efficiency. You will deliver a seamless, discreet, and elevated service experience that reflects the luxury standards and effortless style of the DELANO brand.

• Guest Communication Excellence: Answer all in-room dining calls promptly with a warm, polished, and professional manner, ensuring guests feel valued and well cared for
• Order Accuracy: Take detailed food and beverage orders accurately, ensuring all preferences, modifications, and dietary requirements are clearly captured
• Menu Knowledge: Maintain strong knowledge of all IRD menus, ingredients, preparation methods, and timings to confidently guide guest choices
• Service Coordination: Communicate orders clearly and efficiently to kitchen and service teams to ensure smooth, timely, and accurate delivery
• Guest Experience Ownership: Anticipate guest needs and provide thoughtful recommendations to enhance comfort and in-room dining experience
• Order Tracking: Monitor order progress and proactively update guests on timing or any relevant service updates
• Quality Assurance: Ensure all orders are checked for accuracy and presentation standards before dispatch
• Complaint Handling: Address guest queries or concerns promptly and professionally, escalating where necessary to ensure swift resolution
• System Proficiency: Accurately input and manage orders using hotel systems with attention to detail and efficiency
• Service Standards: Maintain a calm, organised, and guest-focused approach in a fast-paced, high-volume luxury environment

Qualifications

• Luxury Experience: Proven experience in luxury hospitality, ideally within in-room dining, call centre, or front office operations in a luxury hotel
• Communication

Skills

• Excellent verbal communication with a polished, calm, and guest-focused telephone manner
• Operational Knowledge: Strong understanding of hotel operations, sequence of service, and luxury guest standards
• Attention to Detail: High level of accuracy in order taking, system input, and guest request handling
• Service Mindset: Ability to remain composed and efficient under pressure while delivering consistent service excellence
• Team Collaboration: Works closely with kitchen, service, and front office teams to ensure seamless execution
• Educational Background: A relevant qualification such as a Bachelor’s degree or diploma in Hospitality Management (or equivalent experience) is preferred, reflecting a commitment to professional standards
• Great Personality: At DELANO Dubai, personality and experience are equally valued.
• We celebrate individuality and authenticity—bringing your unique self, positive energy, and passion is essential.
• With the right attitude and that essential spark, we create truly memorable guest experiences together

Additional Information

What awaits you...The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.

The ability to challenge the norm and work in an environment that is both creative and rewarding.

Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.A competitive package and plenty of development opportunities.