Contact Centre Agent - Cape Town

Introduction

Are you a young, passionate, and tech-savvy person with excellent communication skills? Our client, a national emergency medical services company, is looking for new talent to support their contact centre team in Cape Town in the Western Cape. during peak periods.

This presents a great opportunity for a young individual who recently completed high school and is seeking part-time shifts in a dynamic and fast-paced environment. URGENT : This presents a great opportunity for a young individual who recently completed high school and is seeking part-time shifts in a dynamic and fast-paced environment.

URGENT : This opportunity is only for candidates who finished Grade 12 between 2022-2025

Requirements

• Completed Grade 12 within the last 3 years.
• Passed Grade 12 with a bachelor's degree admission
• Matric subjects: (please take note that you must be able to send proof of these requirements)
• English percentage equal or greater than 65%
• Mathematics percentage equal or greater than 50% OR Maths Literacy percentage equal or greater than 70%
• Life Orientation percentage equal or greater than 75%
• CAT (Computer Applications Technology) - equal or greater than 60% (optional)
• Available to work in a 24-hour environment, overtime and during holidays
• Flexibility to flexible work shifts with short notice
• Own transport
• Strong communication skills
• Technology savvy with excellent computer skills
• Excellent client relationship skills and service-orientated
• Ability to exercise sound judgement under pressure
• Ability to multi-task efficiently in a fast-paced, stressful environment
• High attention to detail and ability to organise, plan and prioritise
• Effective call handling, including social perceptiveness, active listening and the art of negotiation
• Ability to work in a confined area for long periods of time
• Must have adequate hearing, manual dexterity, and mental disposition to maintain alertness and effectively execute all key job functions

Duties

MAIN PURPOSE OF THE JOB

The Contact Centre Agent is responsible for receiving and prioritising emergencies and non-emergency telephone calls from the public. This involves evaluating incoming calls to determine the appropriate level of Emergency Medical assistance required and transmitting information upon request.

DUTIES AND RESPONSIBILITIES

• Engages with callers seeking both emergency and non-emergency assistance, assess the situation and ensure the call is directed to the most suitable provincial services
• Gathers relevant information from callers through effective questioning techniques to determine their locations and the nature of their problems
• Operates automated and/or communication equipment, including the computer-aided dispatch terminal
• Maintains a professional and positive client service demeanour in all interactions with callers
• Responds to routine enquiries and directs calls that do not require emergency dispatch to the appropriate departments
• Communicates effectively and efficiently with relevant service providers when necessary
• Promptly escalates issues or concerns to the Supervisor and/or Coordinator as needed
• Supports the mission, vision, and values of the Contact Centre

Interested?

If you are interested in this opportunity and meet the requirements, apply directly by clicking on ‘Apply Now’. Kindly ensure that your profile is complete and up to date.