Salesforce Product Owner

The CRM Product Owner plays a critical role in the development of a long-term vision, strategy, and roadmap for a particular Salesforce product. Collaborating with technology, business line, compliance, risk, and consulting partners, they are accountable for driving user adoption and delivering meaningful business value to frontline teams and customers.

The CRM Product Owner is a role for someone with modest Salesforce and banking experience that has demonstrated an ability to learn, develop, and take on increasingly important product management responsibilities at the Bank. As such, the focus of this role is concentrated more on tactical than strategic elements of product ownership.

Dollar Bank will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Education and Experience Requirements

• Bachelor's degree required, preferably in Information Management, Computer Science, Business Administration or a related field is required. Will consider equivalent professional experience.
• Minimum of 2 years' experience as a Salesforce business analyst or administrator is required.
• Minimum of 1 years' experience performing the role above in a banking environment is preferred.
• Intermediate understanding of Salesforce platform capabilities (e.g. Sales Cloud, Service Cloud, Experience Cloud, etc.).
• Intermediate understanding of agile methodologies and tools.
• Ability to build and maintain strong relationships across the organization, including multiple business units, senior leadership, and regulators.
• Proven project and time management skills.
• Proven ability to think strategically about business, risk, and technical challenges.
• Excellent communication skills with all levels of management and outside vendors, technical and non-technical users.
• Excellent research, analytical, and documentation skills.
• Proven ability to succeed as part of a high-performing, cross-functional team.

Knowledge, Skill and Ability Requirements

• Support the Salesforce product vision, roadmap, and release management schedule.
• Assist in defining, prioritizing, maintaining, and communicating the product backlog to ensure that user stories align with strategic goals and business value, i.e., make sure the team builds the right thing at the right time.
• Act as the liaison between business, technical, and other Salesforce team members supporting the product to ensure that business needs translate into actionable product enhancements.
• Ensure that completed work produced by the product team meets pre-established acceptance criteria; reject work that does not meet that standard.
• Act as a Salesforce and Change Management champion by promoting adoption, driving user training, communicating updates on new product features.
• Participate in Agile/Scrum ceremonies, sprint planning, daily stand-ups, and user acceptance testing.
• Assist in establishing KPIs that will track adoption, performance, data integrity, and system security.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Skills

Acceptance Testing, Agile Programming Methodologies, Analysis Skills, Banking Services, Business Administration, Business Analysis, Change Management, Cloud Computing, Communication Skills, Computer Science, Computer Security, Consulting, Corporate Law, Cross-Functional, Customer Acquisition, Customer Relationship Management (CRM), Data Quality, Documentation, Establish Priorities, Leadership, Performance Analysis, Performance Metrics, Product Backlog, Product Management, Product Planning, Product Support, Regulatory Compliance, Release Management/Engineering, Risk, Risk Management, Sales, Salesforce.com, Scrum Project Management and Software Development, Sprint Planning, Standup Meetings, Time Management

About the Company

Dollar Bank, Federal Savings Bank