Data Analyst – Process Improvement

Introduction

With 80 million passengers passing through our airport each year, it takes hundreds of systems, platforms and networks to keep our airport running smoothly, 24 hours a day, 365 days a year. Join us, and you’ll thrive on the buzz of providing the technology, data, cyber and digital capabilities that run all the services you’d expect to see in a city – and more.

Tech at Heathrow isn’t typical – the scale and non-stop nature of our airport make it truly unique.

Our Data, Digital and Technology team are leading the way in innovations that will make our airport more efficient, resilient and competitive, in an increasingly digital marketplace, as well as keeping Heathrow safe and secure.

Every day will test your skills and give you the opportunity to make your mark. We’re constantly looking for new ways to help Heathrow transform and grow, responding to the changing needs of passengers, colleagues and partner businesses.

It means the chance to work on a huge variety of inspiring projects and to develop in lots of exciting directions. Our team covers technology, cyber defence, data and digital, offering one-of-a kind careers you won’t find anywhere else. Apply Now

Job Info

Job Description

Reporting to the Data & Products Manager within the Process, Change and Readiness (PCR) Team in Development, this managerial role offers an exciting opportunity to help shape Heathrow’s continuous improvement journey through the power of data and analytics.

The team’s ambition is to create a culture where every process, system, service and product continually evolves to deliver greater value, and the Data Analyst plays a key role in turning data into actionable insights that help teams understand what is working well today and what can be improved for tomorrow.

Working closely with colleagues across PCR, project teams and stakeholders from across the business, you will lead and deliver data and analytics initiatives that enhance efficiency, quality, service and overall value for passengers, stakeholders and employees.

In addition to core analytical responsibilities, you will contribute to the delivery of the team’s strategic priorities, with a particular focus on Tools & Standards and the ongoing development of Heathrow’s Process Intelligence capability.

Using agile ways of working, you will manage and deliver a diverse range of analytical activities, including requirements gathering, data analysis, visualisation, modelling, KPI development, data mining and storytelling.

Drawing on multiple data sources from historical performance and future forecasts to operational observations—you will create enriched insights and visual solutions that support informed decision-making and business improvement. This is an ideal opportunity for someone who enjoys solving complex problems, uncovering meaningful insights and translating data into compelling stories that drive action.

Success in the role requires strong analytical thinking, curiosity to explore new tools and technologies, and the ability to build trusted relationships across a complex stakeholder environment.

By understanding business needs and delivering high-quality solutions that align with stakeholder expectations, you will play an important role in advancing Heathrow’s Process Improvement and Data Analytics strategy while creating lasting value across the organisation.

Your role will involve

• Deliver clear analysis and reporting that supports improvement and change activity.
• Create dashboards and reports that explain trends, risks, and opportunities.
• Design meaningful metrics, combine and analyse complex datasets, and deliver insightful qualitative and quantitative analysis, including ad-hoc investigations and deep-dive reporting.
• Combine data from multiple sources to produce joined-up insight.
• Manage projects from inception to deployment, ensuring timely delivery, effective prioritisation, quality assurance, comprehensive documentation, and knowledge sharing.
• Present analytical outputs in clear, engaging, and accessible formats, maintaining high standards of data quality, consistency, and usability for stakeholders.
• Collaborate with subject matter experts, the wider analytics community, and Data & Products teams to identify new technologies, data sources, and best practices.
• Contribute to the delivery of the Process Improvement and Data Analytics strategy.

These skills are essential

• Expertise in Data Visualisation and Data Wrangling using analytical tools such as Excel, PowerBI, Databricks to support decision-making, and performance reporting.
• Experience in at least one programming language (R or Python), or equivalent advanced data manipulation techniques to analyse, transform, or interrogate data.
• Ability to work with structured and unstructured data.
• Self-starter with the proven track record of delivering highly analytical projects from initiation and requirements capture to delivery and benefits realisation.
• A demonstrated commitment to quality deliverables with a high attention to detail and ability to solve complex problems - must be comfortable with ambiguity.
• Excellent communication skills and stakeholder management experience, explaining technical and complex subjects to a non-technical audience, in clear everyday language considering what is important to the audience.
• Experience in or desire to learn data modelling, process mining, and simulation (SimPy, DAX, M Language, Power Platform).

Ideally, you will also have

• Experience driving process improvement, with a Lean Six Sigma accreditation.
• Awareness and experience of enterprise-wide process mapping or process mining.
• Understanding or willing to learn the complex airport operation with an appreciation for its interdependencies.

About us

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions.

With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process.

You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

Take the next step

Join Heathrow and discover unlimited opportunities to make a difference

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