Facility Operations Manager

A thriving property management company is seeking an experienced Senior Facility Operations Manager to lead day-to-day operations at a 300,000-square-foot LEED Gold commercial facility in Washington, DC. This is an excellent opportunity for a hands-on leader who excels at tenant relations, vendor management, and operational excellence within a high-performing, sustainability-focused building.

About the Role

The Senior Facility Operations Manager is responsible for the overall management and day-to-day implementation of policies, procedures, and programs that ensure a well-managed, well-maintained building. This role places top priority on tenant satisfaction, environmental health and safety, and quality standards, working closely with the client to achieve their goals and objectives.

What You'll Do

• Manage all aspects of day-to-day property operations to maintain approved quality standards
• Develop, coordinate, and ensure compliance with fire, life safety, and other safety programs alongside the Environmental Health and Safety Coordinator
• Oversee maintenance programs affecting the interior and exterior condition and appearance of the property
• Respond promptly and positively to client requests, proactively assessing client needs and resolving issues for mutual benefit
• Select contract services, negotiate vendor agreements, and monitor day-to-day vendor performance for full compliance with service standards
• Develop and administer the Property Operating Plan and Budget, subject to COO approval, including collection and reporting of relevant statistical data
• Conduct monthly property inspections
• Ensure adherence to the Corporate Expectations Manual
• Manage day-to-day financial operations, including maintenance of all required financial records and files
• Represent the company positively in the community, participating in outside and in-house activities, meetings, and organizations as directed
• Participate in ongoing professional development, training sessions, and in-house meetings

You'll be expected to speak knowledgeably and lead in the following areas:

• Contract Administration
• Capital & Tenant Improvements
• Engineering & Preventive Maintenance
• Energy Management
• Accounting & Finance
• Budgeting
• Business/Property Operating Plans
• Activity Reporting
• Security
• Emergency Procedures
• Policy Manual & Administration
• Client Relations
• Insurance
• Operations Sequences
• Personnel Administration
• Training
• Employee Relations
• Municipal, State & Federal Code Compliance
• LEED Implementation (if applicable)

What We're Looking For

• Minimum 5 years of facility management experience, ideally with a comparably sized property
• Strong verbal and written communication skills
• Proven ability to build strong relationships with team members, tenants, and vendors
• Excellent organizational skills with strong attention to detail and the ability to prioritize effectively
• Strong project management and reporting capabilities
• A customer-service mindset
• Adaptability in a dynamic organizational environment
• Demonstrated team-building skills and prior staff management experience

Education & Certifications

• Bachelor's degree in Business, Real Estate, Finance, or a related field preferred, but not required
• DC property management certification (or willingness to obtain)
• LEED certification required
• Project management training a plus

What We Offer

• Competitive base salary up to $110,000, commensurate with experience
• Strong bonus potential, up to 10% of salary
• Comprehensive benefits: medical, dental, vision, and life insurance
• Short- and long-term disability coverage
• 401(k) plan
• Paid holidays and paid time off
• Company-paid insurance premiums

A background check is required for this position.