Operations Project Manager

Location : North America

Job Overview

We are seeking a highly organized and dynamic Operations Project Manager with expertise in pre-opening, coaching, and training within the exhibition industry. This role is pivotal in ensuring the successful planning, execution, and launch of exhibitions, with a strong focus on preparing teams for operational excellence.

The ideal candidate will be responsible for overseeing pre-opening activities across North America, designing and implementing training programs, and coaching staff to deliver exceptional exhibition experiences.

Key requirements for the Operations Project Manager, North America are demonstrated leadership capabilities, superior decision-making skills, an ability to inspire, coach and grow a diverse team, a deep understanding of operational processes, and a passion for delivering superior customer service.

Key Responsibilities

Pre-Opening and Operations

• Develop and execute detailed project plans, timelines, and budgets for pre-opening exhibition phases.
• Coordinate with cross-functional teams, including production, operations, marketing, logistics, and sales, to ensure seamless event execution.
• Act as the central point of contact for reporting problems, issues to relevant company departments
• Organise regional management team recruitment with the Human Resources Department.
• Oversee venue setup, infrastructure readiness, and operational testing to meet industry standards and deadlines.
• Identify potential risks and implement mitigation strategies to ensure a smooth launch.
• Conduct pre-opening assessments and ensure all necessary approvals and permits are secured.

Coaching & Training

• In close collaboration with the company’s training Academy, Design, develop, and implement training programs tailored to exhibition staff, focusing on customer experience, operational efficiency, and best practices.
• Conduct workshops, seminars, and hands-on training sessions for staff at different levels.
• Provide leadership coaching to team members, ensuring alignment with company goals and objectives.
• Assist in the development of training materials, including manuals, e-learning modules, and instructional guides.

Stakeholder & Team Collaboration

• Liaise with vendors, suppliers, and partners to align pre-opening activities with contractual obligations.
• Foster a culture of continuous learning, collaboration, and professional development among teams.
• Communicate project updates, challenges, and recommendations to senior management and key stakeholders.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Event Management, Hospitality, or a related field.
• Minimum 10+ years of experience in project management, with a focus on exhibition pre-opening and training.
• Strong operational, financial, and analytical acumen.
• Excellent people management and leadership skills.
• Strong background in team coaching, training program development, and talent development.
• Proven ability to manage multiple projects, deadlines, and stakeholders simultaneously.
• Proficiency in project management tools and methodologies.
• Experience working in fast-paced environments with a focus on operational excellence.

Preferred Qualifications

• Certification in Project Management or related fields.
• Experience in the exhibition, events, hospitality, or entertainment industry.
• Familiarity with digital training platforms and learning management systems (LMS).
• Strong analytical skills and ability to adapt training programs based on evolving business needs.

Pay: $80,000.00 - $85,000.00 per year

Benefits

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Vision insurance

Work Location: In person