POSITION SUMMARY
Alice + Olivia is seeking a highly organized, proactive Manager, Creative Operations to support the day-to-day management of the Creative team and ensure projects move efficiently from brief through final delivery. This role will help create structure, visibility and accountability across creative initiatives while supporting a fast-paced, collaborative team environment.
The Manager, Creative Operations will partner closely with the VP, Creative Operations and work cross-functionally with Marketing, E-Commerce, Social, Merchandising, Retail, Events and other business partners to manage timelines, coordinate workflows and keep projects moving seamlessly across the organization.
The ideal candidate is an excellent communicator and detail-oriented project manager who understands creative production, thrives in a fast-paced environment and can balance multiple priorities while maintaining a solutions-oriented mindset.
RESPONSIBILITIES
- Partner with the VP, Creative Operations to manage project flow across the Creative department, ensuring clear communication, transparency and accountability.
- Maintain and update project timelines and workflows within Monday.com, providing real-time visibility into the status of creative requests.
- Serve as a key liaison between Creative and cross-functional teams, including Marketing, E-Commerce, Social, Retail, Merchandising and Events.
- Manage creative requests from intake through execution, ensuring briefs are complete, feedback is clearly communicated and projects are assigned appropriately.
- Lead regular status meetings and provide clear project updates, milestone tracking and communication to internal teams and cross-functional partners.
- Support resource planning and workload management by monitoring bandwidth, prioritizing projects and proactively identifying potential roadblocks.
- Collaborate with designers, photographers, stylists, retouchers, studio teams, post-production partners and the DAM Manager to move projects from concept through final delivery, archiving and distribution.
- Support pre-to-post production workflows, including shoot planning, calendar management, sample coordination, style-out preparation and asset organization.
- Provide on-set and post-production support as needed, ensuring priority products are captured, retouching feedback is communicated and delivery timelines are met.
- Support asset creation and delivery across brand touchpoints, including e-commerce, email, social media, paid media, editorial campaigns, fashion shows, events and wholesale/retail partner needs.
- Identify opportunities to improve processes and drive efficiencies across the creative workflow.
- Champion a collaborative environment that balances creative excellence with operational efficiency.
QUALIFICATIONS
- 5+ years of experience in Creative Operations, Project Management, Production or a related field.
- Experience working within a fashion, luxury, beauty or lifestyle brand strongly preferred.
- Experience working within a studio production environment strongly preferred.
- Exceptional organizational skills with strong attention to detail.
- Outstanding written and verbal communication skills.
- Ability to manage multiple projects simultaneously in a fast-paced environment with shifting priorities.
- Experience using project management platforms such as Monday.com, Wrike or similar tools.
- Strong problem-solving skills with the ability to anticipate needs and proactively remove roadblocks.
- Ability to remain calm, flexible and solutions-oriented in high-pressure situations.
- High emotional intelligence and the ability to work effectively with creative personalities and cross-functional partners.
- Ability to prioritize according to business needs while maintaining accuracy and meeting deadlines.
- Positive, collaborative mindset and passion for supporting creative teams.
PREFERRED QUALIFICATIONS
- Experience supporting creative production across digital, social, email, paid media and brand campaigns.
- Familiarity with digital asset management systems and creative workflows.
- Proficiency in Microsoft Office applications, including Excel, PowerPoint and Word.
- Working knowledge of Adobe Creative Cloud applications a plus.
- Understanding of the pace and evolving priorities within the fashion industry.
- Bachelor’s degree in Marketing, Communications, Fashion, Business or a related field. $100,000 -125,000 base salary (This range represents the low and high end of the anticipated base salary range for this NY based position.
- The base salary will depend on numerous factors such as: experience and qualifications for the role, experience level, skillset, and balancing internal equity relative to other A+O employees.)
