Customer Engagement & CRM ExecutiveDSP Motor – Dubai, United Arab Emirates (On-site)

About the Company

We are a family-owned automotive group expanding our portfolio with the launch of a new automotive brand in the UAE.

About the Role

This is a founding commercial customer experience role, not a front-desk position. You will own the customer journey from the customer’s first interaction until a seamless transition to the sales consultant, ensuring every enquiry is qualified, followed up and professionally managed.

Put simply: you own everything that happens before the customer commits to buying a vehicle – first contact, customer engagement, product introductions, lead qualification, CRM management, follow-up and the showroom experience. The sales consultant then takes over to negotiate and close the deal.

Because we’re an early-stage business, you’ll help build processes rather than simply follow them. As one of the first hires in a new brand launch, you will directly shape how DSP Motor engages its customers: the processes, the standards, and the experience itself.

This role is ideal for proactive, self-motivated individuals who enjoy taking ownership, thrive in a fast-paced startup environment, and want responsibility, visibility, and genuine opportunities for growth.

Beyond customer engagement, you will play a key role in ensuring the showroom operates to the highest standards, taking ownership of the day-to-day customer environment and continuously improving how the business serves its customers.

What You Will OwnThe role is built around four pillars:1. Customer EngagementOwn the customer experience from first enquiry through showroom visit to a seamless transition to the sales team.

Create an exceptional first impression for every customer visiting DSP Motor and build trusted relationships that reflect the brand.

Become a trusted product expert by confidently explaining vehicle features, technology, and benefits, conducting vehicle walk-arounds, introductory product presentations, and supporting vehicle demonstrations when required.2. CRM & Lead ManagementOwn all inbound customer enquiries across phone, WhatsApp, website, social media and walk-ins.

Qualify customer enquiries before assigning them to the sales team.

Act as CRM champion for the showroom, ensuring every lead is accurately captured and customer data and pipeline remain accurate.

Drive follow-up activities to maximize lead conversion, monitoring response times and lead quality.

Prepare weekly insights on lead performance, customer trends and showroom activity.

Analyze CRM data to identify opportunities to improve conversion and customer engagement.3. Showroom OperationsYou will be responsible for ensuring the showroom operates smoothly and consistently delivers a premium customer experience.

Ensure the showroom is always customer-ready, professionally presented and aligned with DSP Motor’s brand standards.

Proactively identify operational issues affecting the customer experience and coordinate timely resolution with internal teams or external suppliers.

Identify opportunities to improve showroom operations, customer flow and overall visitor experience.4. Brand & Commercial SupportRepresent DSP Motor during customer events, exhibitions and launches, engaging visitors and capturing leads generated through events.

Support the creation of engaging showroom and product content for digital channels, confidently participating in product videos where appropriate.

Support the sales team throughout the customer journey to deliver an outstanding customer experience.

Ensure smooth handovers between customer engagement and sales consultants.

Work collaboratively with sales, marketing and operations to achieve showroom objectives.

Become the Voice of the Customer by identifying recurring themes, customer expectations and improvement opportunities, ensuring customer insights influence sales, marketing and operational decisions.

Success MeasuresYou will be expected to:

Ensure every customer enquiry receives a timely and professional response.

Maintain accurate and up-to-date CRM data.

Qualify leads before handover to the sales team.

Help improve lead conversion and customer satisfaction.

Represent the brand professionally across showroom activities and events.

Generate actionable customer insights to improve the business.

What We Are Looking For

We’re looking for someone who enjoys meeting people, takes ownership, is naturally organized, learns quickly, and thrives in a fast-paced startup environment where no two days are the same.

Commercial mindset and commercial curiosity.A natural relationship builder with the ability to build trust quickly.

Emotional intelligence and strong business judgement.CRM proficiency, strong organization and high attention to detail.

Excellent communication and a confident presenter, comfortable on camera.

Curious learner with strong social media awareness.

Problem solver with high ownership: a self-starter who thrives in an early-stage environment.

Qualifications

Proven experience in a premium customer-facing, commercial or customer engagement role.
Experience using CRM systems and managing customer leads.
Experience with Zoho advantageous.
Fluent in English (spoken and written).

Bachelor’s degree is an advantage but not required. We value attitude, commercial mindset and relevant experience above formal qualifications.

Comfortable working showroom hours, including weekends.

Preferred BackgroundWe welcome candidates who have delivered exceptional customer experiences in industries such as:

Premium automotive.

Luxury hospitality or airlines.

Luxury retail.

Customer Success or Customer Experience.

Premium real estate or similar customer-centric industries.

Why JoinA founding role in a new brand launch, not business as usual.

Real ownership, responsibility and visibility from day one.

Directly influence how a new automotive brand engages its customers.

Work closely with a small, hands-on team.

Competitive salary with performance incentives, and genuine growth opportunity as the showroom scales.