Company Overview
At RWH Holdings Inc., we believe that great people are our greatest asset. We offer a collaborative and supportive work environment, competitive compensation and benefits, and the opportunity to make a meaningful impact across the organization. This role offers high visibility, autonomy, and the chance to help shape our people strategy as we continue to grow.
Why Join Us
Our culture is more than words — it’s how we operate. We live by core values that guide how we work, communicate, and succeed:
- Respect Above All
- Lead with empathy and professionalism
- Take Initiative
- Act decisively and have tough conversations
- Commit to Consistency
- Daily focus drives long-term success
- Team-Oriented
- Win and learn together
- Innovate to Solve
- Think creatively and focus on solutions
- Authenticity Matters
- Bring your full self and contribute meaningfully
- Deliver Results
- Be accountable and achieve high-quality outcomes
- Core Focus:
Purpose: To Keep Teams Going and GrowingNiche: Specialty Contract Staffing SolutionsWhat You’ll Do:
- People Leadership & Team Management
- Lead, mentor, and develop the HR team
- Set team priorities, manage workloads, and foster a collaborative and high-performing HR function
- Serve as an escalation point for employee and manager inquiries for both internal employees and contractors
- HR Operations & Technology
- Oversee HR technology platforms and tools in partnership with the HR & People Ops team member
- Ensure systems are properly maintained, updated, and leveraged to streamline HR processes
- Identify opportunities for process improvements and automation within HR operations
- Benefits Administration
- Manage the administration of employee benefits programs including health, dental, vision, retirement, and ancillary plans
- Serve as primary point of contact for benefits vendors and brokers
- Lead annual open enrollment planning and communication
- Talent Acquisition Support
- Partner with the TA Recruiter to support hiring efforts across the organization
- Collaborate with hiring managers to define role requirements and ensure a positive candidate experience
- Oversee offer letter creation and approval processes in alignment with compensation guidelines
- Employee Relations & Conflict Resolution
- Manage employee relations matters with empathy, discretion, and a commitment to fairness
- Conduct or oversee workplace investigations as needed
- Advise managers and leadership on performance management, coaching, and disciplinary processes
- Compliance, Policies & Employment Law
- Ensure company policies and practices are compliant with federal, Massachusetts state, and applicable local employment laws and regulations
- Maintain and update the employee handbook and HR policies on a regular basis
- Monitor regulatory changes and proactively communicate updates to leadership
- Manage documentation related to employment offers, changes, and terminations
- Facilities Oversight
- Serve as the point of contact for office and facilities needs at the Woburn location
- Coordinate with team to manage vendors, building management, and internal stakeholders to ensure a safe, functional, and welcoming work environment
- Manage facilities-related budgets and vendor relationships
- Team Structure
- The HR & People Operations Manager will directly manage a two-person team:
Talent Acquisition (TA) Recruiter – responsible for full-cycle recruiting and candidate experienceHR & People Operations Specialist – responsible for HR administration, HRIS/technology systems support, and day-to-day support of people operations, including facilities and events.
Qualifications
Required
- 5+ years of progressive HR experience, with at least 2 years in an HR & People Operations Manager or HR Lead capacity
- Demonstrated experience managing or mentoring HR team members
- Strong working knowledge of Massachusetts and federal employment law and HR compliance
- Experience administering employee benefits programs
- Proficiency with HRIS platforms and HR technology tools
- Exceptional interpersonal, communication, and conflict resolution skills
- High level of discretion and sound judgment when handling sensitive matters
- Preferred
- Experience overseeing or supporting a recruiting/talent acquisition function
- Familiarity with facilities management or office operations responsibilities
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification
- Experience in a multi-entity or holding company environment
