Job Summary
An exciting role has arisen in the Food & Beverage department at Madinat Jumeirah Resort for a highly motivated and hardworking individual.
The main purpose of this position is to responsible for the warm welcome of all the restaurant’s guests in a friendly and timely manner and provide knowledgeable, friendly, professional and efficient F&B support to all colleagues ensuring maximum guest satisfaction in a manner consistent with Madinat Jumeirah standards.
Responsibilities
- Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
- Meet all reasonable needs and requests of customers within acceptable enterprise time frames.
- Identify and take all opportunities to enhance the quality of service.
- Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and MJ customer feedback/ complaint procedures.
- Offer assistance to colleagues when required, to ensure designated work goals are met.
- Demonstrate trust, support and respect towards team members in day-to-day work activities.
- Conduct communication with customers and colleagues in a polite, professional and friendly manner.
- Practice high standards of personal presentation in accordance with JI & MJ Grooming & Presentation Standards
- Seek assistance from other team members, supervisors and managers when required.
Operational
- Ensures hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome.
- Schedule dining reservations and arranges parties or special services for customers according to the Restaurant Reservations SOP.
- Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.
- Greets guests, and escorts them to tables, and provides menus.
- Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned.
- Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift.
- liFamiliar enough with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating.
- Answers telephone within 3 rings using the JI Standard script.
- Demonstrates a sound knowledge of all menu items, MJ F&B Service procedures and JI Hygiene Standards.
- Immediately shares guest name to relevant service staff directly after seating.
- Informs staff of any specific guest request or needs
- Fully certified in the use of Epicure Restaurant Reservation system
- Responsible for the collection and input of any relevant guest history in profile
- Ensures a proper capture of all guest source data (in-house, local residents, outside tourist, SBU) and consolidate per shift.
Administration
- Review the notice board and outlet briefing sheets on a daily basis to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job.
- Complete cleaning, opening & closing checklists when instructed by senior colleagues.
- Assist in recording inventories/ stock-takes as required.
- Ensures that all menus, wine lists and dock presenters are clean and in top condition.
Other Duties
- Demonstrate knowledge of individual contribution to department objectives.
- Attend training sessions as scheduled.
- Suggest to manager or departmental trainer any training needed to enhance performance.
- Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required.
- Report any possible theft or misuse of Resort property immediately to a member of management.
- Carry out any other reasonable duties as assigned by the Outlet Manager/ Assistant Manager/ Team Leader or Senior Management.
Benefits
This position offers a highly competitive salary and package which includes:
- Fully furnished shared accommodation
- Free transport to and from your place of work
- Uniform
- Laundry services
- Meals during working hours
- Bi-annual flight allowance
- Medical coverage
- Life and accident insurance.
Qualifications
The ideal candidate for this position will have the following experience and qualifications:
- At least 1 year experience in similar role in a five-star hotel or standalone restaurant
- You must have a basic understanding of Food & Beverage operation
- Knowledge of Food and Beverage applications (Epicure, Micros)
- Good command of English language (spoken and written)
