We are looking for a Project Manager to lead the creation and rollout of a global Workplace Experience Playbook that supports hospitality-focused office operations in San Francisco, California. This long-term contract position will drive discovery, journey mapping, documentation, and stakeholder readiness to establish consistent workplace standards ahead of a major office launch.
The role works closely with workplace, security, IT/AV, and event-related partners to translate operational needs into practical processes, governance, and user guidance.
Responsibilities
- Lead a multi-phase project to build a comprehensive workplace operations playbook that defines service standards, workflows, and governance for office experiences.
- Facilitate cross-functional interviews and working sessions to gather operational insights, identify friction points, and align stakeholders on priorities and delivery goals.
- Review current workplace technologies and usage patterns to assess effectiveness across reservations, calendars, registrations, and related employee-facing tools.
- Create detailed journey maps for employees, assistants, planners, executives, board members, and external visitors, covering both digital interactions and in-office experiences.
- Produce clear operational documentation that outlines scheduling rules, space prioritization, service procedures, and decision-making responsibilities.
- Coordinate with security, IT/AV, workplace experience, and real estate partners to ensure processes reflect compliance, hospitality, and technical requirements.
- Support change management and stakeholder enablement efforts by preparing training materials, communications, and adoption guidance for new workplace standards.
- Track project milestones, risks, feedback, and reporting metrics to keep the engagement on schedule and aligned with launch expectations.
- Proven experience managing complex cross-functional projects in workplace operations, hospitality, consulting, or corporate real estate environments.
- Strong background in process design, documentation, and policy development with the ability to turn operational needs into structured playbooks or standard procedures.
- Experience evaluating digital workplace tools such as room or desk reservation platforms, calendar systems, registration tools, or related office technologies.
- Ability to lead stakeholder interviews, workshops, and alignment sessions with teams such as workplace services, security, IT/AV, and event support functions.
- Knowledge of compliance, governance, scheduling controls, and service delivery considerations within office or guest-facing environments.
- Excellent written and verbal communication skills, including the ability to produce training content, reporting materials, and executive-ready updates.
- Skilled in change management, prioritization, and driving implementation across multiple business partners and user groups.
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