Associate Product Manager- WhatsApp

About the Company

Ria Money Transfer is a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT). We make it fast, reliable, and affordable for people to send money abroad. Ria has become one of the largest players in traditional remittances, and now we're focused making online money transfers simple and accessible to everyone.

About the Role

We’re looking for an Associate Product Manager who is data-driven, outcome-focused, and eager to learn. You’ll help define what we ship, improve our user experience, and make sure the product drives real business impact.

You’ll work closely with design, engineering, and regional teams to launch features, improve flows, and raise the standard for how people send money internationally.

This role sits on our WhatsApp team, reporting to our Product Director and working day-to-day alongside our WhatsApp Product Manager.

Our WhatsApp chatbot is already live in the US and South Africa, letting customers create money transfers directly over chat, and we're evolving it into a smarter, LLM-powered, channel-agnostic conversational platform that will support both digital and in-person (brick-and-mortar) customers for transactions and customer service alike.

You'll support one cross-functional squad (engineering and QA) and help drive that roadmap forward.

If you care about solving practical problems that matter to millions of people sending money home, we’d love to talk.

What you'll do

Discover Opportunities

• Support discovery work by using product data, customer input, and market signals to surface opportunities.
• Help translate customer and data insights into problem statements worth solving.
• Contribute to prioritization discussions by gathering evidence from research and experiments.

Drive Execution

• Draft and refine specs that enable fast, confident development.
• Collaborate with Design, Engineering, and QA to help ship high-quality features.
• Assist in maintaining momentum by tracking progress and helping to remove blockers.

Own Outcomes

• Take responsibility for a portion of the customer journey across web and mobile with guidance.
• Help define success metrics and connect your work to them.
• Push for measurable impact, not just output.
• Support delivery and outcomes, adjusting your approach based on results and applying learnings to future initiatives.

Align Stakeholders

• Anticipate compliance, legal, and operational needs and bring them into discussions early.
• Build alignment by clearly explaining the ‘why’ behind proposals and decisions.
• Partner with regional teams to support local needs without compromising on the core experience.
• Help ensure alignment with company strategy by making trade-offs and opportunity costs visible to stakeholders.

What We're Looking for

• +1 years of product experience in software, fintech, or online services (internships and projects count).
• Fluent in English, with some experience working across time zones or with remote teams.
• Degree in business, design, engineering, or equivalent practical experience.
• Interest or basic experience in at least one of: product data, UX design, or web development.
• Willing to work in a hybrid setup, with at least Tuesday, Wednesday and Thursday in the office.
• Reside in Denver, CO or be open to relocating.
• Authorized to work in the US.
• Experience contributing to product launches or iterations, whether through school, internships, or prior roles.
• Strong product sense and curiosity about user behavior.
• Hands-on, with a bias for action and comfortable diving into the details.
• Able to zoom in and out between strategy and execution with guidance.
• Clear communicator who backs decisions with evidence.
• Familiarity with tools like Segment, Amplitude, Branch, Posthog or Iterable is a plus.
• Familiarity with WhatsApp Business Platform or other messaging/conversational APIs is a plus.
• Exposure to LLM or AI-powered chat products, or AI tooling (e.g., Claude Code, OpenAI), is a plus.
• Comfort with SQL or a BI tool for digging into product and funnel data is a plus.
• You regularly explore new apps and often find yourself analyzing what makes them work, or not.

Perks & Benefits

🥙 Free Lunch on Thursdays

👨 💻 Hybrid Work Schedule (Tue – Thu at the office)

📈 15% Discount on EEFT Stock Purchase

💰 401(k) Plan with Match

🐖 FSA Available

👨 ⚕️ Medical, Dental & Vision Insurance

🏖️ Paid Vacation/Sick Leave

✈️ Team Trips, Offsites & More

💸 Free Money Transfers with Ria

Ria Money Transfer offers a competitive salary and benefits package. The reasonable estimated pay for this role ranges from (USD $85,000 to USD $110,000). Actual compensation is based upon factors such as the candidate’s skills, qualifications, and experience.

In addition, Ria Money Transfer offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental and vision benefits, a 401(k) plan, Paid Vacation/ Sick Leave and more.

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.