Web Application Developer (911 Systems Consultant)

Hiring: 911 Systems Consultant – Web Application Developer with 10+ Years PPD 911 Systems Experience

Title: 911 Systems Consultant - Web Application Developer with 10+ years PPD 911 Systems experience

Location: Philadelphia, PA, United States

Work Schedule: Two Days Remote, Three Days Onsite (Philadelphia, PA)

Visa: Preferred – US Citizens | Local Candidates Only

Description

We are seeking a 911 Systems Consultant for the Office of Innovation and Technology.

The PPD 911 Systems Consultant is a technical position supporting the City's 911 systems and contributes to the continuity of 911 computer services by providing day-to-day technical support and vendor management. The position is responsible for the daily operations and maintenance of the various computer services and platforms supporting PPD's 911 Center's daily operations.

Work Activities

• Stay abreast of the latest developments in 911 technology; participate in regional and state meetings and provide input to the City's 911 technology roadmap.
• Confer with PPD stakeholders to determine computing and information management needs and requirements and, in collaboration with executive management, set priorities and direction for 911 technology projects.
• Work with system vendors to develop plans and proposals to analyze and upgrade existing systems; determine computing policies and procedures; direct installation and validation of new or revised software and hardware; confer with designated technical specialists to ensure provision of support to the department.
• Participate in RFP, RFI, proposal and contract reviews and vendor selection; manage vendors and ensure SLA compliance; approve deliverables and invoicing.
• Direct the maintenance of and enhancements to 911 systems by managing vendors and providing oversight to all testing and deployment activities.
• Work with department management to identify and define problems, issues, and opportunities to improve efficiency and effectiveness through IT initiatives; collaborate with internal IT resources, stakeholders, and vendors to ensure new initiatives are planned, launched, and executed successfully.
• Forecast 911 infrastructure and equipment-related costs and IT personnel needs for ongoing operational support as well as technology projects and programs related to all 911 operations.
• Help ensure delivery of computer services to the 911 area within allocated cost, schedule, and budget.
• Complete ad hoc 911-related tasks and projects as assigned by the 911 or PPD IT Directors.
• Assist with software and hardware deployment of 911-related computer equipment at the direction of the PPD IT and 911 Directors.
• Assist with problem resolution of 911-related hardware and software when requested.
• Participate in testing of 911-related hardware and software when necessary.
• Be responsible for on-call support and participate in after-hours Major Incident Problem Resolutions related to 911 systems.

Required Skills & Experience

• Minimum 8+ years of increasingly responsible experience, including at least five years managing increasingly complex systems in a technical environment.
• Ability to work effectively and efficiently toward customer satisfaction.
• Understanding of Computer Aided Dispatch (CAD) and other 911-related technologies.
• Deep knowledge of technology principles, practices, and theories.
• Broad-based knowledge of IT solution lifecycles and environments.
• Software Development Lifecycle (SDLC).
• Networking and Security.
• Technology and Application Architecture.
• Computerized System Validation (CSV) strategies and standards.
• Disaster Recovery and Continuity of Operations.
• Operating System Management.
• Database Technology.

Additional Details

• Remote work is limited to two days per week and may not exceed in-office days in any week.
• The resource must document all work activities in detail on the weekly timecard, including each meeting attended with its corresponding date, time, and duration.

If you are a local candidate with the required experience and are interested in this opportunity, please share your updated resume.