Head of Operations

We're working with a fast-growing business specialising in commercialisation and placemaking, that's looking to appoint a newly created Operations Director to support the next stage of its journey. Reporting directly to the Managing Director, you'll become the operational lead for the business, providing direction, support and leadership to the wider team while helping drive future growth.

This is a fantastic opportunity for someone who enjoys building teams, solving problems and making a real impact within an entrepreneurial business where you'll have genuine influence from day one.

The Role

Lead the day-to-day operations of a growing national business, acting as the key operational leader beneath the Managing Director.

Work closely with Regional Managers to help them overcome challenges, improve performance and develop their teams.

Build strong relationships with clients, attending meetings and pitches and representing the business with confidence.

Travel regularly across the UK to get to know the portfolio and provide hands-on support where it's needed most.

Review operational performance, client feedback and service standards, identifying opportunities to improve the business.

Challenge existing ways of working and help introduce new systems, technology and AI-driven improvements.

Partner with the senior leadership team to support business growth, mobilise new contracts and contribute to strategic decisions.

Why Join This Role?

Be part of a business that's growing quickly and has exciting plans for the future.

Step into a brand-new leadership role where you'll have the opportunity to make a genuine difference.

Work directly alongside an ambitious Managing Director who wants someone to help shape and grow the business.

Enjoy a varied role where no two days are the same and you'll have the freedom to make decisions and bring new ideas.

Join a business that values ambition, initiative and people who want to grow with it.

Performance-related bonus of up to 20% of your annual salaryExcellent long-term career prospects, with the opportunity for the role to grow as the business continues to expand.

What You'll Need

Experience leading operational teams within a multi-site, customer-focused business.A proactive, entrepreneurial approach with the ability to work independently and thrive in a business that's constantly evolving.

Comfortable operating without lots of structure or process, and confident finding solutions when the path isn't always clear.

Strong communication skills and the confidence to build relationships with clients, colleagues and senior stakeholders.

Willingness to travel regularly across the UK and take a hands-on approach to understanding the operation.

If you have a genuine desire to grow with a business and play a key role in its future success in retail property then please reach out to learn more!

Apply direct OR send your CV to niamh@andersenjames.com