Receptionist & Administrator

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

An exciting opportunity has arisen for a highly organised and customer-focused Receptionist & Building Team Administrator to join our team based at a prestigious office and residential development in the heart of Mayfair.

This dual-role position combines front-of-house excellence with administrative support, ensuring a seamless experience for occupiers, visitors, residents, and clients while supporting the wider building management team.

Key Responsibilities

• Deliver a professional and welcoming front-of-house experience for all visitors and occupiers.
• Manage reception enquiries, telephones, visitor management systems, and the reception inbox.
• Coordinate meeting room bookings and ensure spaces are prepared and presentation-ready.
• Act as a lobby host during busy periods and support building events.
• Maintain excellent knowledge of the building, local area, and occupier activities.
• Support the Building Management and Lifestyle teams with administrative tasks, document management, and communications.
• Assist with scheduling meetings, tours, appointments, and team events.
• Support invoice processing, expense tracking, sustainability initiatives, and occupier communications.
• Build positive relationships with occupiers, retailers, and service partners.
• Ensure compliance with Health & Safety procedures and maintain security awareness.
• Hours: 40 hours per week, shifts between 7am and 5pm, Mon-Fri
• Salary: £36,954 per annum

Qualifications

• Previous experience in a Receptionist, Front of House, Administration, or Customer Service role.
• Excellent communication, organisational, and multitasking skills.
• Professional presentation and a strong attention to detail.
• Proactive, adaptable, and able to work effectively in a fast-paced environment.
• Confident using Microsoft Office, including Outlook, Word, Excel, and PowerPoint. Experience within property, facilities management, or corporate environments is desirable.
• Knowledge of visitor management systems and Health & Safety processes is advantageous.
• If you're passionate about delivering exceptional service and enjoy a varied role that combines customer interaction with administration, we'd love to hear from you.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme. 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.