Administrator Assistant/Receptionist

Are you a people person with great organizational skills? We have an exciting opportunity for an Admin Assistant / Receptionist to join our friendly and dedicated Community Mental Health Team at Britton House, Gillingham.

As the first point of contact for our service, you will play a truly integral role in our day-to-day operations. You’ll be the welcoming face at our reception desk and the helpful voice on our switchboard, ensuring our patients and visitors feel supported from the moment they reach out.

Alongside managing the front-of-house, you will provide vital administrative support to our multidisciplinary team of Psychiatry, Psychology, and Nursing professionals.

What You’ll Be Doing

Welcoming Visitors: Providing a warm, professional, and compassionate customer service experience at our front reception.

Managing Communications: Handling incoming calls via the switchboard with care and efficiency.

Supporting the Team: Keeping things running smoothly behind the scenes by providing essential admin support to our clinical staff.

Making a Difference: Acting as a key pillar of support for both our staff and the individuals accessing our mental health services

This varied role will include

Meeting and greeting all visitors including, staff, patients, family/carers and external colleagues, including undertaking appropriate security checks, i.e. ID

Scanning and uploading documentation to clinical records.

Typing letters

Minuting meetings - if needed training will be provided

Using the patient record system RiO (training provided)

General office duties, such as answering the telephone, dealing with queries, signposting, photocopying, laminating etc

Adhoc tasks as required.

Dealing with clients empathetically.

Ordering of stationery and other items as required via SBS (training provided).

It is important that the successful applicant exhibits empathy and compassion, has a professional and flexible attitude, likes being part of a team, has good communication and interpersonal skills, is able to prioritise workloads.

We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated ‘Good’ by the Care Quality Commission (CQC).

Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.

Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.

Our vision is simple: we are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.

Join us if you share our passion for better mental health care and want to be part of a team that’s working well together.

Ideally educated to GCSE standard, with A to C in Maths and English (or equivalent) you will also have knowledge of MS Office applications i.e. Word, Outlook, Excel and PowerPoint. Previous administrative experience, excellent typing skills and telephone manner.

Please refer to the attached job description for the full details on the responsibilities and person specification