Sr. Product Manager (AI Products)

Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected.

If you believe insurance can combine operational excellence and automation with a human touch, we’d love to meet you.

We’re looking for a Sr. Product Manager, AI Products to help us build the next generation of AI-powered products that are changing the landscape of insurance communication. Hi Marley is the communication fabric for insurance carriers, and AI is at the center of how we’re executing that vision.

Our products make insurance carriers more effective while preserving the most important moments of human interaction between a carrier and its policyholders. If you thrive at the intersection of emerging technology and real customer problems, you’ll have the chance to build AI products that improve how millions of people experience insurance.

Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston Office for 2-3 days each week.

What You’ll Do

• Go from zero to one: Define the product vision, formulate a strategy, and bring new AI-powered products to market that generate long-term value for our customers, their policyholders, and our business.
• Reimagine insurance communication with AI: Deeply understand how carriers and policyholders communicate today. Identify where AI can transform the experience while ensuring that the most important human interactions are preserved and enhanced.
• Measure what matters: Define and track success metrics that help improve the product and, in the long-term, drive us towards a clear, outcome-based pricing model.
• Stay ridiculously close to the customer: Work directly with insurance carrier teams to understand their problems, test AI-driven solutions, and shape long-term product strategy.
• Drive execution across teams: Champion the product from initial engineering all the way to market. Collaborate with design and engineering on scoping, building, and testing. Lead cross-functional execution with Customer Success, Support, Sales, and Marketing to ensure successful launches and adoption.
• Build trust into every interaction: At every stage of the product lifecycle, ensure that AI-powered products instill trust in each person who interacts with them, from the policyholder seeking help to the carrier team enabling the experience.

What We’re Looking For

• 6+ years of Product Management experience in SaaS, with experience in B2B or B2B2C products
• Experience bringing new products to market (0 to 1)
• Proven ability to set product strategy, align stakeholders, and lead through ambiguity.
• Ability to gather qualitative and quantitative feedback and use it to quickly iterate on both the product and existing strategic assumptions
• Experience designing and launching generative AI-powered features, ideally AI agents, and stays current on the latest evolutions in the AI space
• Excellent communication skills. Able to articulate tradeoffs, synthesize complexity, and align diverse stakeholders.
• Attention to detail, and accountability for delivering high-quality, reliable user experiences.
• Insurance or insurtech experience is a plus but not required
• A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly

Compensation, Benefits & Perks

At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$122,000–$226,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity.

It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.

In addition to base pay, we offer a comprehensive total rewards package that supports both your wellbeing and professional growth, including:

• Equity grants for all employees
• A 4% matching 401(k) program
• Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
• Monthly wellness stipend
• Paid parental leave
• A flexible vacation policy - we all work hard and take time when we need it

Who We Are

At Hi Marley, our culture is built on three core values that every employee embodies:

• Max Courage – We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
• Be Humble – We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
• Ubuntu (“I am because we are”) – We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential — together.

Life at Hi Marley

Life at Hi Marley is shaped by collaboration, learning, and genuine connection. We’re proud to foster an environment where people can do their best work, feel supported, and grow alongside a team that celebrates both individuality and shared purpose.

• A fun, lively startup culture that embraces creativity and innovation
• Core values-based leadership that guides our decision-making and daily interactions
• A culture of engagement, diversity, inclusion, and belonging — everyone’s voice matters
• Flexible, hybrid work environment that values balance and trust
• Ample opportunities to learn, take on new challenges, and make an impact in a fast-growing organization
• Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law.

We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx