Manager, Human Resources - Comcast Business

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next.

Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Comcast Business is seeking a strategic and collaborative Human Resources Manager (HR Business Partner) to support leaders and teams across our Strategic Enterprise and Global Sales organizations. This role serves as a trusted advisor to senior leadership, aligning people strategies with business objectives while fostering a high-performance, inclusive, and customer-focused culture.

The successful candidate will partner closely with business leaders to drive organizational effectiveness, talent management, employee engagement, workforce planning, leadership development, and change initiatives.

This individual will play a critical role in supporting a fast-paced, revenue-generating organization by providing strategic guidance on people-related decisions and ensuring alignment between business and talent objectives.

Additionally, this role will partner extensively with Sales Compensation, Finance, and business leadership to support the alignment and administration of incentive compensation programs across Strategic Enterprise and Global Sales organizations.

The HR Business Partner will help ensure employees are aligned to the appropriate sales compensation plans, Target Incentive Compensation (TIC) structures, quota assignments, and organizational frameworks that support business objectives and drive performance.

Job Description

Responsibilities

Strategic Business Partnership

• Serve as a trusted HR advisor to leaders across Strategic Enterprise and Global Sales.
• Partner with leadership to develop and execute talent strategies that support business growth, revenue objectives, and organizational priorities.
• Consult on organizational design, workforce planning, succession planning, and change management initiatives.
• Leverage business insights and workforce data to identify opportunities and recommend solutions that drive organizational performance.

Leadership Coaching & Employee Relations

• Provide coaching and guidance to leaders on employee relations matters, performance management, talent development, and organizational effectiveness.
• Manage complex employee relations issues, including investigations, conflict resolution, performance concerns, corrective action, and policy interpretation.
• Partner with leaders to foster an engaged, inclusive, and high-performing workplace culture.
• Ensure consistent application of employment policies, practices, and compliance requirements.

Talent Management & Organizational Development

• Support talent reviews, succession planning, leadership development, and career growth initiatives.
• Partner with Talent Acquisition and business leaders to identify workforce needs and execute hiring strategies.
• Assess organizational capability and develop plans to strengthen talent pipelines and leadership readiness.
• Drive initiatives that enhance employee engagement, retention, and overall team effectiveness.

Compensation, Sales Incentives & Performance Management

• Partner with Sales Compensation, Finance, and business leadership to ensure sales organizations are aligned with the appropriate compensation structures, incentive plans, Target Incentive Compensation (TIC), quota assignments, and territory designs.
• Provide strategic HR guidance on compensation-related matters, including organizational changes, promotions, role alignment, workforce planning, and sales force design, while ensuring consistency with company compensation philosophy and internal equity practices.
• Collaborate with leaders during annual planning cycles, organizational restructures, and talent reviews to ensure employees are appropriately aligned to compensation plans and performance expectations.
• Leverage workforce and compensation data to identify trends, inform decision-making, and support talent strategies that drive employee engagement, retention, and business performance.

HR Programs & Compliance

• Ensure compliance with all applicable federal, state, local, and company policies and regulations.
• Support the implementation of enterprise HR programs and initiatives across assigned client groups.
• Recommend and implement process improvements that enhance the employee and leadership experience.
• Act as a change champion by helping leaders navigate organizational and business transformation efforts.

Qualifications

Required

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related field.
• 5+ years of progressive Human Resources Business Partner, Human Resources Manager, Employee Relations, or equivalent HR experience.
• Experience supporting leaders within a complex, matrixed organization.
• Strong knowledge of employee relations, performance management, compensation practices, and employment law.
• Demonstrated ability to influence and coach leaders through complex business and people challenges.
• Excellent communication, relationship management, and problem-solving skills.
• Strong analytical skills and ability to use data to inform decision-making.

Preferred

• Experience supporting enterprise sales, strategic account, global sales, or other revenue-generating organizations with a strong understanding of sales compensation programs, incentive design, quota structures, and Target Incentive Compensation (TIC) models.
• Experience partnering with Sales Compensation and Finance teams on organizational planning, compensation alignment, and sales workforce design.
• Experience within telecommunications, technology, SaaS, consulting, or other large corporate environments.
• Organizational design, workforce planning, and change management experience.
• Professional HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP).

Employees at all levels are expected to

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Change Management; Human Resources (HR); Communication

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years