Product (UX/UI) Designer, Digital Services Team North and South Europe

As a Product Designer, you will be joining the UK Digital Services team within our Enabling Functions.

Our purpose as a team is to engage with and co-create consumer-grade digital experiences for our employees so that they feel supported and inspired by the firm. We need a person who will think outside the box to create experiences that our employees feel are better than anything else they have ever used.

From initial product definition where you’ll be whiteboarding new interaction models right through to creating highly refined flows and motion designs, we’re looking for a Designer who leads by doing and is comfortable with all stages of the product lifecycle.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact.

These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .

Connect to your opportunity

You will work alongside a talented team of Service Designers, Business Analysts, Product Managers, Solution Architects, Developers and Quality Engineers to experiment, shape, test and validate new products and services that are there to create a better experience for our 25,000+ Deloitte employees.

Your approach will be agile and iterative, using Design Thinking to facilitate innovation and identify opportunities. As a creative at heart, you are a user-focused professional who spearheads innovation and lives the spirit of experimentation in our agile development lifecycle.

Your role will see you work across the end-to-end (e2e) design lifecycle, from concept ideation to final implementation, ensuring that all products deliver intuitive, engaging, and delightful user experiences.

Your responsibilities will include

• Working alongside our Service Designer and Product Managers to develop a deep understanding of the needs of our employees, to map out their frustrations relating to existing ‘as is’ processes or user experiences within specific existing technologies.
• Defining early-stage solutions to meet the needs of Deloitte employees using user flows, mock-ups, and prototypes to visually communicate your ‘to be’ ideas both to end users and internal teams.Sweating the details to keep Deloitte’s quality bar high in everything you create with a minimum expectation.
• You’ll be expected to conduct first-hand usability testing and user research to test your ideas and to gain valuable insights into user behaviour, preferences, and pain points that will inform your decision to iterate on, or shelve, your ideas.
• You’ll apply your deep understanding of design systems and atomic design principles and your experience of working with UX patterns and component-based libraries to develop detailed UX and interactive UI designs that delight our people.
• You will be expected to monitor key performance indicators to measure the impact and success of design initiatives you or members of your team have created. Interpreting product analytic reporting will not be unusual for you.
• In addition to the products, you have designed yourself, you will also be expected to conduct independent audits using the Neilson Framework of products built independently of your immediate team.
• Respectfully challenging the team whilst keeping the end user at the heart of the problem.
• You are an advocate for the importance of user experience across the organisation, fostering a user-centric mindset, and helping stakeholders understand human-centered design thinking.
• Communicating and building alignment with stakeholders across your projects, securing buy-in on your team's ideas and direction.
• You will support your craft lead to inspire, educate and excite your peer group to drive continuous improvement across the team.

Connect to your skills and professional experience

This is a critical role within the Digital Services team, and we are looking for an individual who is looking to challenge convention as well as raise the bar within the sphere of product design.

Your experience

• You will have end-to-end Product Design or equivalent Experience. You've designed and shipped multiple net new products or features across various platforms in an agile environment.
• You have experience in conducting UX research, usability testing and facilitating sessions to get insights from users.
• You are comfortable with working with defined brand guidelines, but confident in pushing the UI boundaries as far as possible to create loveable and memorable interfaces.
• You can confidently present your ideas and tell a compelling story to the broader team and build relationships easily at all levels.
• You understand that good design is often a journey to identify the right thing to build, using early concepts and prototypes to help build conviction along the way.
• You have championed user-centric design principles within your current or past employers.
• Manage multiple complex projects and stakeholders simultaneously and can easily context switch and adapt your message and relationship-building skills based on the audience.

Technically you will have

• Design and can rationalize your decisions clearly and credibly.
• You will be an expert in using Figma and have worked closely with engineering teams to ensure that the requirements and acceptance criteria for each element of your designs are understood and met the first time.
• You will have experience in Interaction Design and a good working knowledge of the Apple SwiftUI and Microsoft 365 design systems. Knowledge of ServiceNow and Salesforce design systems would also be beneficial but not essential.
• You will have deep experience in creating impactful UI Designs across both Native Mobile and Web applications. You're motivated to create outstanding visual designs that align with brand and design systems.

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Technology and digital services

From architecture and delivery of new IT systems to IT risk and security, we manage the relationships between the business and our Technology and Digital Services teams. We also help with the delivery of day-to-day operational technology and digital support to the rest of the business.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm.

We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"The amount of investment in me in terms of training and development has been incredible - it has undoubtedly helped me to progress my career." - Jim, Enabling Functions

Our hybrid working policy

You’ll be based in Cardiff with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely.

You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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Salary: GBP 28800 - 48000 per year

Experience: 3 years required