We are looking for an experienced Marketing/Communications Manager to lead benefits-focused communications and support the administration of health and welfare programs in Plymouth Meeting, Pennsylvania.
This position plays a key role in connecting plan participants, employers, union representatives, vendors, and internal teams through clear communication, strong operational oversight, and knowledgeable benefits support. The ideal candidate brings a solid background in enrollment operations, participant education, compliance awareness, and multi-channel communication strategy.
Responsibilities
- Direct day-to-day administration of health and welfare benefit programs, including medical, prescription, dental, vision, and related offerings.
- Oversee eligibility and enrollment activities, ensuring participant data is accurate, complete, and aligned across internal systems and external partners.
- Create and manage communication plans for benefit updates, educational outreach, and participant engagement initiatives across print and digital channels.
- Lead annual and off-cycle enrollment efforts by organizing timelines, preparing materials, coordinating with vendors, and responding to stakeholder questions.
- Maintain benefit-related website content and participant resources so information remains current, accessible, and easy to understand.
- Advise internal staff on plan rules, documentation standards, claims processes, and member service practices to support consistent administration.
- Build strong working relationships with employers, unions, and service providers to support effective delivery of plan information and administrative updates.
- Support compliance activities by maintaining records, assisting with audits, and helping ensure processes follow plan documents and applicable requirements.
- Demonstrated experience managing employee or multi-employer benefit programs, with strong knowledge of health and welfare plan administration.
- Background in developing participant communications, such as email campaigns, educational materials, newsletters, and web content.
- Familiarity with enrollment processes, eligibility rules, claims support, and member service best practices.
- Ability to work across multiple software platforms to track records, manage workflows, and produce accurate reporting.
- Strong writing and copy development skills with the ability to translate complex benefit information into clear, user-friendly messaging.
- Experience collaborating with vendors, employer groups, union stakeholders, and cross-functional internal teams.
- Understanding of compliance considerations related to benefit administration, documentation, and reporting obligations.
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- Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
- Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
- Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half.
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