Technical Program Manager, Customer Experience (100% Remote)

Job Title: Technical Program Manager, Customer Experience

Job Location: 100% Remote, Canada

Job Type: T4 Contract

Experience: 8+ Years

Rate: CAD 60 - 70 per hour

Role Summary

NearSource Technologies is seeking an experienced Technical Program Manager, Customer & Account Experience to lead complex, cross-functional technology initiatives that enhance customer and account experiences.

This role partners closely with Product Management, Engineering, Architecture, Design, and Business Operations to deliver strategic programs from planning through execution while ensuring alignment with business objectives.

The ideal candidate is a collaborative leader with a strong technical program management background, capable of driving execution across multiple teams, influencing stakeholders, and delivering high-impact initiatives in a fast-paced technology environment.

Key Responsibilities

• Lead the end-to-end delivery of complex technical programs across multiple cross-functional teams.
• Drive customer experience and account experience initiatives from strategy through execution.
• Partner with Product Management, Engineering, Architecture, Design, and Business Operations to define priorities, roadmaps, and execution plans.
• Develop and manage program roadmaps, timelines, dependencies, risks, and mitigation strategies.
• Establish program governance, facilitate executive reporting, and support strategic decision-making.
• Monitor program health using key performance indicators and communicate progress to senior leadership.
• Identify delivery risks and proactively resolve cross-functional issues to maintain program momentum.
• Ensure successful delivery while balancing scope, quality, timelines, and business objectives.
• Drive continuous process improvements and operational excellence across program delivery.

Must-Have Skills

• 8+ years of Technical Program Management experience delivering complex software or technology programs.
• Proven experience leading cross-functional initiatives involving Product, Engineering, and Architecture teams.
• Strong understanding of Agile methodologies and the Software Development Lifecycle (SDLC).
• Experience leading customer-facing or account management platform initiatives.
• Excellent stakeholder management and executive communication skills.
• Strong analytical, organizational, and problem-solving capabilities.
• Demonstrated ability to manage multiple concurrent programs with competing priorities.
• Experience working within SaaS, cloud, or enterprise software environments.

Nice-to-Have Skills

• Familiarity with customer lifecycle, CRM, customer success, or account management platforms.
• Experience using Jira, Confluence, Aha!, Smartsheet, or similar program management tools.
• Experience driving large-scale business transformation or operational excellence initiatives.

Certifications

• PMP certification is an asset.
• PgMP certification is an asset.
• Certified Scrum Master (CSM) or equivalent Agile certification is an asset.

Apply now, or share your resume with salary expectations at careers@nearsource.ca.

Thank you for considering a career with us! Once you submit your application, our Talent Acquisition team will review your resume thoroughly. If there is a strong match, we'll reach out to discuss your experience, role details, benefits, compensation, and next steps.

While we strive for transparency, we may not be able to respond to every applicant due to high application volume, but we genuinely appreciate your time and interest.

About NearSource Technologies

NearSource Technologies is a trusted partner for future-ready software consulting, enabling Fortune 500 enterprises to accelerate digital transformation. Our global engineering teams build and deploy impactful technology for some of the world's most admired brands, working directly on long-term client initiatives.

Equal Opportunity Employer

NearSource Technologies is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or background. Innovation thrives when everyone feels empowered to contribute.